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We are thankful to be welcome on these lands in friendship. The lands we are situated on are covered by the Williams Treaties and are the traditional territory of the Mississaugas, a branch of the greater Anishinaabeg Nation, including Algonquin, Ojibway, Odawa and Pottawatomi. These lands remain home to many Indigenous nations and peoples.

We acknowledge this land out of respect for the Indigenous nations who have cared for Turtle Island, also called North America, from before the arrival of settler peoples until this day. Most importantly, we acknowledge that the history of these lands has been tainted by poor treatment and a lack of friendship with the First Nations who call them home.

This history is something we are all affected by because we are all treaty people in Canada. We all have a shared history to reflect on, and each of us is affected by this history in different ways. Our past defines our present, but if we move forward as friends and allies, then it does not have to define our future.

Learn more about Indigenous Education and Cultural Services

Master's Certificate in Public Sector Management

Overview:

The Master’s Certificate in Public Sector Management (MCPSM) is an executive education program designed to expand and equip the competencies of professionals who are employed within the public sector. All courses are designed and taught by subject experts who provide thought provoking and innovative perspectives and will encourage best-practices in communication, leadership and management strategies that are relevant to government or public organizations.

Participants will explore strategic topics during 15 days (September to April) with other public sector leaders who share similar challenges within a safe environment. Relevant guests and controversial topics will also encourage opinions, discussion and will prepare you to be confident and informed leaders.

You will be awarded a framed certificate upon successful completion of this program.

Registration is closed for 2020 - 2021.


Who should attend?

You may use the knowledge and skills developed through this program to prepare you for leadership in the public sector, such as:

  • Leaders - managers, team leads and supervisors employed in Public Sector;
  • Police, EMT, Fire Services and Health Care Providers;
  • Department managers who are going through organizational change; and
  • Public Sector Professionals targeted for promotion or additional responsibilities.

What you'll learn

In this program, you will learn:

  • to improve leadership and communication skills;
  • the coaching relationship and how to best develop staff potential;
  • to recognize and handle various negotiating tactics;
  • to identify and apply strategic management and project management planning;
  • how to structure continuous improvement;
  • project management techniques;
  • how to develop business cases and problem solving skills;
  • public sector reforms, particularly in local/municipal government; and
  • organizational performance and challenges facing the public sector and municipal government.

Required elements

Complete all fifteen courses listed here to receive a formal certificate:

  • Leadership in the Public Sector 

    Course description

    Is the public sector leadership even possible in an environment that is constrained by labour unions, unresponsive incentives and disincentives? This course responds with an empathetic YES! and will explore why and how.

    This course will examine public sector leadership from different angles and focus on two key problems: What are the roles of public sector leaders? What are the tools at their disposal to make a difference?

    Learning outcomes

    • Discuss the various theories of leadership and how they relate to skills in the public sector
    • Discern the differences and opportunities that present themselves to public sector leaders
    • Analyze why leaders fail
    • Apply motivational methods to encourage performance
  • High Impact Communication Skills

    Course description

    This interactive course is packed with the tools, strategies and techniques you need to produce understandable technical and business documents. This course will teach you how to get the results you want from writing, to reduce your preparation time and to organize your ideas in a logical manner. This course is specifically designed for busy, professionals who write business documents, from email to reports. It will enhance your ability to write clearly using the latest techniques of professional business
    writing.

    Learning outcomes

    • Refocus to your reader’s needs
    • Build relationships with your writing
    • Organize your thinking to approach every document with clarity from the start. Craft and produce effective documents
    • Produce professional writing quickly
    • Develop a clear writing style suited to your reader’s purpose. Receive confidential feedback on your own writing
    • Refine and maintain your corporate image
  • Managing in a Unionized Environment

    Course description

    This course will look at the Human Resources skills needed by every public sector manager. It will start with initial recruitment decisions that respect the collective agreements, current Human Rights legislation but still allow managers to hire for fit. After the recruitment process, managers need to have an understanding of the nature of compensation and benefits programs, reward and recognition, the creation of positive work environments and how to best address various labour relations issues.

    Along the way, the nature of performance management including the importance of training and development as well as an awareness of the importance of ethics and integrity are also part of an outstanding manager’s responsibilities. All of these topics will be covered and will give participants a better sense of the importance of these HR matters as part of their daily responsibilities.

    Learning outcomes

    • Learn to improve your leadership skills as they apply to managing within a unionized environment
    • Improve your skills in interpreting and understanding various provisions of a collective agreement
    • Understand the process by which staff in the public sector become unionized
    • Better motivate and empower staff while managing performance through the process of simple discussion and coaching skills
    • Understand the nature of recruitment, compensations and benefits as they apply to the front line manager
    • Appreciate the importance and value of an ethics program in your organization, conducting your management practices ethically and encouraging
  • Conflict Management and Negotiation

    Course description

    This course will reflect on our own experience with conflict, and then proceed to learn about its causes, impacts, our own personal style in relating to conflict and stress; and then explore a variety of ‘tools’ and ideas to help participants deal more effectively with conflict in both their personal and professional lives. In addition, this workshop will focus on effective negotiation and presents key ideas such as ‘separating the people from the problem’, ‘determining interests not positions’, ‘inventing options’, ‘using objective criteria’, ‘developing a BATNA’ (best alternative to a negotiated agreement), ‘dealing with resistance’ and ‘the power of a positive no’.

    Learning objectives

    • Understand how conflict arises in the workplace; and what the impact and costs are of conflict in motivational and financial terms
    • Describe many of the key ideas in the book, ‘Crucial Conversations’ as well as many other practical ‘tools’ for dealing with conflict effectively
    • Understand one’s own conflict style, as and the related strengths and weaknesses of that style
    • Describe the key components of Interest Based Negotiation and the related phases of conducting this type of negotiation
    • Understand several of the key issues that emerge in negotiations and how to handle these issues professionally.
    • Develop personalized action plans so as to conduct a “crucial conversation” and an “Interest Based Negotiation".
  • Sustainability for the Public Sector

    Course description

    This course will explore the subject of sustainability (or sustainable development), its meaning and origins and how it relates to different sectors of society, with a focus on local governments. The various roles of local government in fostering both corporate and community sustainability will be explored and strategies will be developed to achieve these roles. Finally, the matter of corporate culture will be considered and a change strategy developed.

    Learning outcomes

    • An enhanced understanding of sustainability from the personal, business and government perspective;
    • Ability to identify sustainability roles for local governments (both corporate and community roles; Development of strategies for municipal leadership in sustainability;
    • Understanding of approaches for creating a culture of sustainability in the public sector, and
    • Personal commitment to becoming a change agent.
  • Finance & Accounting for Public Sector Management

    Course description

    This course is designed to provide all professional managers with the key concepts and issues in relationship to the Public Sector Finances. This knowledge will assist managers better manage and control their financial resources. An analysis is made of internal controls, budgets & forecasts, the financial information needed for managing your operations, and the manner in which accounting can provide useful information. This course will emphasize accounting and financial reporting as vital tools to be used by management.

    Learning outcomes

    • Understand the importance and the varied types of budgets and forecasts that are in use
    • Be able to use financial information to manage, evaluate and improve operational performance
    • Understand key finance and accounting concepts and related terminology used in the public sector
    • An introduction to the requirement for internal controls and other forms of financial management
    • Leverage and enhance your relationship with the finance department
  • Policy Analysis

    Course description

    This course will examine the practice of policy analysis in the broad context of the theory and practice of public policy. What steps can ensure policy success? Why do policies fail? What does it take to ensure that policies stay relevant and responsive? The course will focus on the particularities of municipal management, but will draw on examples from all levels of government that have an impact on local issues.

    Learning outcomes

    • Discuss the various theories of public policy and how they shape the approach to policy analysis Explore the various opportunities for analysis offered by the policy cycle
    • Examine the merits of various policy "tools"
    • Discern the impacts of policy on programs and vice versa Apply a standard method of policy analysis
    • Probe the reasons why policies fail or succeed
  • Leading Teams and Change Management

    Course description

    Change is constant in public sector management and thus the ability to understand change is an essential skill for managers. Participants will take into account organizational change management needs and the importance of acquiring the knowledge and tools to implement any change effectively. This course offers tools to implement changes more smoothly and to have those changes better accepted. It also offers tools for organizing change and both understanding and managing people’s reactions to it.

    Learning outcomes

    • Master strategies for building support for the planned change
    • Learn how to use WIIFM (the individual motivators for change) effectively
    • Ensuring that people involved and affected by the change understand the process change.
    • Understand everybody's personal change journey
    • Gain methods for leading change project status meetings, how to celebrate a successful change and sharing the results & benefits of the change
    • Master strategies for aligning people with change, appealing to emotions & facts
    • Identifying and agreeing the success indicators for change, and ensure they are regularly measured and reported on
  • Strategic Management

    Course description

    This course offers the participant an overview of the terms and language with strategic management and business planning, along with information to recognize and capitalize on the benefits gained from a successful strategic plan. This course will assist managers to incorporate strategic planning into business planning, budgeting and performance goals. In this course, we also discuss how to analyze strategic business needs and opportunities, consider appropriate issues and stakeholders, and use the SWOT review to analyze a company’s situation.

    Learning outcomes

    • Understand the concept of strategic management and business planning and how it relates to public sector management.
    • Identify current organizational needs and interests.
    • Review the key elements of developing and implementing a successful strategy plan. Create and execute an effective strategic business plan.
    • Discuss the relationship between strategic vision vs. a mission statement.
    • Evaluate an organization’s external environment, external resources and current initial conditions.
  • Strategic Management for the Public Sector

    Course description

    This course offers the participant an overview of the terms and language with strategic management and business planning, along with information to recognize and capitalize on the benefits gained from a successful strategic plan. This course will assist managers to incorporate strategic planning into business planning, budgeting and performance goals. In this course, we also discuss how to analyze strategic business needs and opportunities, consider appropriate issues and stakeholders, and use the SWOT review to analyze a company’s situation.

    Learning outcomes

    • Understand the concept of strategic management and business planning and how it relates to public sector management.
    • Identify current organizational needs and interests.
    • Review the key elements of developing and implementing a successful strategy plan. Create and execute an effective strategic business plan.
    • Discuss the relationship between strategic vision vs. a mission statement.
    • Evaluate an organization’s external environment, external resources and current initial conditions.
  • Operational Productivity and Continuous Improvement

    Course description

    Learn to develop and manage continuous improvement strategies, set realistic goals, overcome resistance to change, secure buy‐in, and sustain momentum. In order to understand the current state and be able to set targets and visualize improvements, concepts related to performance measures, benchmarking and best practices and their use will be discussed. This course goes through a step‐by‐step process for assessing current processes, services and programs and for recommending improvements related to quality and performance measurement.

    Learning outcomes

    • Understand the origins of continuous improvement
    • Be aware of the key elements to operational productivity and continuous improvement
    • Understand the steps that will lead you to improvements
    • Understand the specific process steps toward improvement
    • Be able to apply techniques of process mapping
    • Be able to apply techniques to help you prioritize and focus
  • Fundamentals of Project Management

    Course description

    The objective of this course is to understand the concept of project management, develop knowledge of managing different phases of the project delivery lifecycle, become familiar with the different knowledge areas, and learn the importance of communication in project management. This course material is based upon best practices, tips, techniques, templates, and workshop exercises.

    Learning outcomes

    • Describe key project management terms and concepts. Identify project success and failure factors
    • Understand programs, projects, and phases
    • Describe the project lifecycle
    • Understand your role in Project Selection and understand when to use each model type
    • Be able to apply the Q‐short method for project selection
    • Review the weighted scoring method for project selection
  • Public Sector Reforms

    Course description

    This course provides the rationale for government restructuring and foundations for public sector reforms. It helps public sector leaders understand and appreciate service quality and accountability. A public sector manager must be able to understand the external environments in which he/she operates. This course emphasizes the origins of government reforms in the 1980s and 1990s and how these changes laid the foundations for a major restructuring in the public sector.

    Learning outcomes

    • Consider factors that affect local/regional government
    • Explore impacts of society, public and private sectors and globalization on local administration Accept that sectors of society are inextricably intertwined
    • The federal and provincial governments are important to understanding the context for local/regional government
  • Local Government Reform and Performance Improvement

    Course description

    You will learn the reforms of the public sector at the local level. Special emphasis is placed on needs of customers and community participation in local government. Special attention is given to applications of private sector management practices to public sector organizations. This course also deals with performance improvement in a public sector organization. As a public sector manager, you will use the newly acquired skills in many situations involving your project team, steering committees, customers, and other stakeholder groups.

    Learning outcomes

    • Understand reform and council‐staff relationships
    • Discuss reform and municipal powers
    • Understand performance and operational reform
    • Consider reform and the provincial municipal relationship
  • Challenge of New Trends Affecting Government

    Course description

    This course discusses the trends which will impact on how municipal governments operate in the future. These trends include globalization of the economy, increasing use of information technology in the public sector, demographic changes and immigration and the increased emphasis on accountability and transparency in the public sector. A public sector manager must be able to effectively manage the changes in the work place resulting from these trends and to motivate employees to embrace these changes.

    Learning outcomes

    • Exposure and familiarity with course subjects/materials
    • Develop innovative thinking skills
    • Review of Critical thinking skills relating to municipal management
    • Consider issues, initiate solutions and practical responses

Fall 2020 - Winter 2021 Schedule:

Leadership in the Public Sector Friday, September 18, 2020 9 a.m. to 4 p.m.
High Impact Communication Skills Friday, October 2, 2020 9 a.m. to 4 p.m.
Managing in a Unionized Environment Friday, October 16, 2020 9 a.m. to 4 p.m.
Conflict Management and Negotiation Friday, October 30, 2020 9 a.m. to 4 p.m.
Sustainability for the Public Sector Friday, November 13, 2020 9 a.m. to 4 p.m.
Finance & Accounting for Public Sector Management Friday, November 27, 2020 9 a.m. to 4 p.m.
Policy Analysis Friday, December 11, 2020 9 a.m. to 4 p.m.
Leading Teams and Change Management Friday, January 8, 2021 9 a.m. to 4 p.m.
Strategic Management Friday, January 22, 2021 9 a.m. to 4 p.m.
Strategic Management for the Public Sector Friday, February 5, 2021 9 a.m. to 4 p.m.
Operational Productivity and Continuous Improvement Friday, February 19, 2021 9 a.m. to 4 p.m.
Fundamentals of Project Management Friday, March 5, 2021 9 a.m. to 4 p.m.
Public Sector Reforms Friday, March 19, 2021 9 a.m. to 4 p.m.
Local Government Reform and Performance Improvement Friday, April 9, 2021* 9 a.m. to 4 p.m.
Challenge of New Trends Affecting Government Friday, April 16, 2021 9 a.m. to 4 p.m.

Each day includes a one-hour lunch break.

*Moved from April 2, 2020 - Good Friday; Continuous Learning closed

**Schedule is subject to change.

  • Executive education program;
  • Network and learn with others who share similar experiences and challenges;
  • Discussion of controversial topics; and
  • Expert designed and facilitated courses.

Admission requirements

Must be a current manager, transitioning to a management position, or an executive in a public sector/government or related organization.

A background and experience in managing in the public sector is typically required for effective learning in this program.

 

Application process

  1. Apply for the Master's Certificate in Public Sector Management through the Secure Online Registration form. Full payment of all program fees are due at the time of application.
    • In cases where an application is denied, the full amount of all paid program fees will be refunded to the applicant.
  2. Submit reference letter by the application deadline listed below.
    • Details about the reference letter are below.

Application deadline: Application for 2020 - 2021 is closed.

 

Reference letter

To ensure registrants have the previous experience fundamental to success in the program, applications to the Master’s Certificate in Public Sector Management require a letter of reference. Referee refers to the person providing the reference.

Referee must:

  • be in a leadership role within a public sector/government organization;
  • be the applicant’s direct supervisor or above.

Letters of reference must:

  • include the referee’s name, title, and relationship to the applicant (e.g. supervisor of the applicant);
  • address the referee’s direct knowledge of the applicant and their work;  
  • address the applicant's relevant professional experience and/or qualifications, and the significance of that experience and/or qualifications as they pertain to the public sector and/or management and/or leadership in the public sector, where applicable. This can be qualitative and/or quantitative;
  • address the aspects and knowledge the referee wishes the applicant to acquire and/or achieve;
  • include any additional relevant information; and
  • be a maximum of 2 pages;
  • be submitted to continuouslearning@ontariotechu.ca by the application deadline listed above.

COVID-19 update: All Continuous Learning sessions are being offered online until further notice. Online participation instructions will be emailed to registered learners before the start on their courses/workshops. Thank you for your flexibility and understanding.

Online course delivery is a synchronous format. This means you must attend the virtual class at specified date and time.

Zoom will be used for online delivery of this program to support interaction and engagement.

This course includes, but is not limited to:

  • Content presentations
  • Group and individual work
  • Concept and topic discussions
  • Topic reflections
Online learning requirements:
  • Computer with internet access
  • Stable internet or data connection
  • Microphone
  • Webcam*
  • Audio device (examples: speakers, headphones/earbuds, headset)

*Webcam is preferred but not required.

There are no additional materials required for this program. 

Fees

Full program: $4100 Cdn for fifteen (15) courses + HST

Full payment of all program fees are due at the time of application.  Applications may be denied for various reasons, including but not limited to capacity, lack of appropriate prior experience, quality of reference, etc. In cases where an application is denied, the full amount of all paid program fees will be refunded to the applicant.

Registration

Application for 2020 - 2021 is closed.

You can apply for this program through the secure online registration form. All course fees must be paid at the time of application. A reference letter must be submitted to continuouslearning@ontariotechu.ca by the application deadline. Please see the Admission and application tab for application details.

You will be notified of your official registration status after applications have been reviewed. 

To obtain the University Certificate the participant must:
  • Register and make full payment for the certificate option
  • Attend each required online course
  • Actively participant in components of each online course

General policies

Those completing the Master's Certificate in Public Sector Management program are subject the policies of Ontario Tech University and Continuous Learning. Ontario Tech policies can be found in the Policy library. Continuous Learning policies can be found in the Regulations section of the Continuous Learning website. Specifically, those completing the Master's Certificate in Public Sector Management program are expected to adhere to the the General and Open enrolment regulations unless otherwise noted below.

Attendance

The Master’s Certificate in Public Sector Management program has an attendance requirement.

This program consists of 15 six-hour virtual and in-class sessions, referred to as classes, for a total on 90 hours in-class. These classes are 9am-4pm with a one-hour lunch unless otherwise stipulated and/or a different schedule option is arranged and agreed to by the course instructor and all registered learners for a specific class.

Learners must complete a minimum of 84 hours in-class (90 hours, less one six-hour class) to be eligible for completion and issuance of the Master’s Certificate in Public Sector Management. Continuous Learning staff and instructors will monitor learner attendance, however, learners are responsible for reporting all absences, late arrivals, and/or early departures to continuouslearning@ontariotechu.ca as soon as possible. Where Continuous Learning is made aware of an attendance related issue that has not been addressed by the learner or where there is a concern over attendance, Continuous Learning will contact the learner via the email address the learner has provided to Continuous Learning.

Students who miss a full six-hour in-class session will be given the opportunity to complete the missed class or an equivalent open enrollment class within one calendar year of the missed class without incurring additional fees. Where the same class is offered again within one calendar year of the missed class, the learner will be scheduled to attend the next offering.  Where the same class is not available within one calendar year of the missed class, a suitable, equivalent open enrollment class will be determined, where possible, by Continuous Learning and the learner will be scheduled to attend the next offering of the determined equivalent. The deferred class or equivalent class must be completed within one calendar year of the originally missed class.

Time limit

Students must complete the Master’s Certificate in Public Sector Management within two (2) calendar years of the first day of the first class of the program.

Professional Communications Certificate

This specialized Ontario Tech University five-course (5) certificate program concentrates on the written, verbal and leadership skills required by managers, supervisors and professionals. This program expands on the Professional Management Certificate by concentrating on the immediate skills necessary for everyday performance.

Note: courses in the this program can be taken independently.

Check out this program and courses

Professional Management Certificate

The Professional Management Certificate Program consists of five (5) courses designed to enhance the managerial effectiveness and leadership abilities of today's business professionals. These courses provide a solid foundation of business skills and practices for supervisors, managers, and technical professionals who require functional management and leadership training.

Note: courses in the this program can be taken independently.

Check out this program and courses


 Registration Status
Fall 2020 - Winter 2021: Closed

Location
Online*

*All Continuous Learning sessions are being offered online until further notice. Online participation instructions will be emailed to registered learners before the start of their courses. Thank you for your flexibility and understanding.

 Date
Fall 2020 - Winter 2021: September 18, 2020 to April 16, 2021; Fridays biweekly from 9 a.m. to 4 p.m.

Credential
Certificate

 Fees
$4100 Cdn for 15 courses + HST