Customer Service Skills
Overview:
This informative workshop meets and exceeds your expectations by starting with what customer service means for participants in their immediate team, then expanding to explore best practices in meeting and exceeding customers’ need in a broader, all-inclusive context.
Upon successful completion you will be able to refocus to your customers’ needs, connect and over-deliver; recognize the importance of consistency of service as a key learning; and create purpose-driven answers to your customers’ most common questions.
Registration Now Open
Who should attend?
- Recent graduates;
- Those entering the workforce or job prospecting;
- Those looking to build their professional skills and abilities;
- Anyone who desires ongoing career development.
-
90 minute workshop
This workshop includes, but is not limited to:
- Group discussions
- Individual work
- Includes at-home work, readings/videos
- Direct and individualized feedback on lessons and assignments
- Schedule
- Admission requirements
- Online program design
- Technology requirements
- Material requirements
- Fees and registration
- Policies
Fall 2021 schedule:
Monday October 18, 2021*(1:00pm-2:30pm)
*Schedule is subject to change.
COVID-19 update: All Continuous Learning sessions are being offered online until further notice. Online participation instructions will be emailed to registered learners before the start on their courses/workshops. Thank you for your flexibility and understanding.
COVID-19 update: All Continuous Learning sessions are being offered online until further notice. Online participation instructions will be emailed to registered learners before the start on their courses/workshops. Thank you for your flexibility and understanding.
Online course delivery is a synchronous format. This means you must attend the virtual class at specified date and time.
Zoom Virtual Classroom and/or Google Meet is used for online delivery to support interaction and engagement.- Computer with internet access
- Stable internet or data connection
- Microphone
- Webcam
- Audio device (examples: speakers, headphones/earbuds, headset)
Related offerings
Digital Marketing and Social Media Management
Registration Status
Fall 2021: Registration Now Open
Location
Online*
*All Continuous Learning sessions are being offered online until further notice. Online participation instructions will be emailed to registered learners before the start of their courses. Thank you for your flexibility and understanding.
Date
Fall 2021: Monday October 4, 2021 (1:00pm-2:30pm)
Credential
Program completion
Fees
$125 CDN for workshop + HST
Contact Information: continuouslearning@ontariotechu.ca