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Ontario Tech acknowledges the lands and people of the Mississaugas of Scugog Island First Nation.

We are thankful to be welcome on these lands in friendship. The lands we are situated on are covered by the Williams Treaties and are the traditional territory of the Mississaugas, a branch of the greater Anishinaabeg Nation, including Algonquin, Ojibway, Odawa and Pottawatomi. These lands remain home to many Indigenous nations and peoples.

We acknowledge this land out of respect for the Indigenous nations who have cared for Turtle Island, also called North America, from before the arrival of settler peoples until this day. Most importantly, we acknowledge that the history of these lands has been tainted by poor treatment and a lack of friendship with the First Nations who call them home.

This history is something we are all affected by because we are all treaty people in Canada. We all have a shared history to reflect on, and each of us is affected by this history in different ways. Our past defines our present, but if we move forward as friends and allies, then it does not have to define our future.

Learn more about Indigenous Education and Cultural Services

Patient Journey Modelling – PaJMa


Continuous Learning is pleased to host a one and one-half day (1 & 1/2 day) Patient Journey Modelling (PaJMa) workshop that is designed specifically for healthcare organizations and will focus on providing a visual representation of the processes involved in a patient journey. During this workshop your health care professionals will work together with our Ontario Tech University researchers to study your individual organization and to implement the tools and techniques required to implement the PaJMa model.

Please contact us at if you are interested in arranging this as a customized program.

Who should attend?

You may use the knowledge and skills developed through this program to improve visual patient journey modelling in healthcare organizations, such as:

  • Clinicians - doctors, nurses;
  • Healthcare executives and managers;
  • Quality, safety and improvement teams;
  • Allied health professionals;
  • Clinical and non-clinical service providers;
  • Health facilities designers and planners.

What you'll learn

In this workshop, you will learn:

  • PaJMA for Change Management
  • Overview of Modelling Techniques
  • Modelling in Lean and PaJMa
  • PaJMa Requirements for Healthcare
  • Process Modelling in Healthcare
  • Integrating Information Systems (IS) into PaJMa
  • Steps to Integrate IT into Clinical Practice
  • All participants will receive a certificate of completion.

Required elements

Use the pre-developed elements listed here for your customized program or let us help you customize and develop courses to meet your needs:

Note: Before attending a one-day in-class workshop your team will be provided with four (4) hours of on-line preparation on the functional requirements of the PaJMa model. During the in-class workshop, your healthcare team will cover the following topics through lectures, case studies, discussion and hands-on practice and implementation

A one and a half day workshop that includes but is not limited to content presentations, hands-on practice, and content and topic discussions.

 Registration Status
Customized Program





Contact Information: 




Very informative and helpful, instructors very knowledgeable, presentation was very applicable to my position, great learning environment.
The practical portion where we had an opportunity to work through a patient journey and developing a model that reflects the same.
Clinical staff, Providence Health Care, Kingston, ON. (October 2011). (Youtube video from Providence Villa)