Contact us

Have questions about your U-Pass? The Office of Ancillary Services is here to help! We can be reached Monday to Friday, 8:30 a.m. to 4:30 p.m.

Email us at upass@ontariotechu.ca. We will respond to your email within 1 to 2 business days.

To avoid any delays, please include the following in your message:

• Your first and last name.
• Your Banner ID number (100XXXXXX).

Note: Response times may be longer during peak periods (i.e. fall and winter semester start).

If you have questions regarding OneFare, please contact PRESTO customer support at 1-877-378-6123 for assistance.