Frequently asked questions

General questions

• Is the U-Pass available to part-time students?

  Part-time students are not eligible for the U-Pass. If you have accommodations and have requested full-time fees, please email upass@ontariotechu.ca for further assistance.

• Can I opt-out of the U-Pass fee?
  The U-Pass fee is a mandatory ancillary fee for eligible, full-time students. For more information on this mandatory fee, please visit our Ancillary fees web page.
• Is the U-Pass transferable?
  The U-Pass is non-transferable and cannot be issued to a personal email address.
• What happens if my phone loses power during my travels?
  You would be required to pay for your fare if you cannot present a valid U-Pass when boarding. To avoid paying this fee, please ensure that your phone is always charged. The University has installed charging stations on campus for students to use.
• Does the U-Pass use additional data on my phone?

  Yes, the one-time initial download of the PRESTO E-Tickets app will use data on your phone. To avoid any data usage, please make sure you’re connected to Wi-Fi.

  Once the app has been downloaded to your device and you’ve signed in, data will no longer be required to access and display your U-Pass E-Ticket.

U-Pass E-Ticket

• I have a new mobile device and I can't access my U-Pass when logging in to the E-Tickets app. What should I do?
  The U-Pass can only be downloaded on one device. If you are using a new mobile device, please complete our U-Pass Reissue Request form.
• Can I use my PRESTO card or the PRESTO app to access the U-Pass E-Ticket?
  Your U-Pass is only available through the PRESTO E-Tickets app, which is separate from the regular PRESTO app and card. Eligible students must register and log into the PRESTO E-Tickets app using their student (ontariotechu.net) email address to activate and access the digital U-Pass.
• I already have a PRESTO E-Ticket account registered under a personal email address. Can I access my U-Pass through this account?
  You must register for a new account using your student (ontariotechu.net) email address to access the U-Pass.
• How do I purchase an E-Ticket?

  If you’re an eligible full-time student, you do not need to purchase an E-Ticket as you’ve already paid for it in your ancillary fees.

  Eligible students will receive an email to their student (ontariotechu.net) email address once their pass has been issued through the PRESTO E-Tickets app.

Transit

• Can I use the U-Pass E-Ticket for transit agencies other than Durham Region Transit?
  Your U-Pass E-Ticket is only valid for Durham Region Transit, and only for each semester that you qualify.
• Can I use the U-Pass E-Ticket on GO Transit?

  PRESTO E-Tickets are currently only available for DRT and Hamilton Street Railway.

  Note: Your U-Pass E-Ticket is only valid for accessing DRT.