Alexander Serenko
PhD
Professor
Information SystemsFaculty of Business and Information Technology
Dr. Serenko's research interests include knowledge management, technology addiction, and implicit cognitive processes.
Areas of expertise
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Palvia, P., Ghosh, J., Jacks, T., Serenko, A., and Turan, A.H. (Eds.) Foreword by G. J. Hofstede. (2020). The World IT Project: Global issues in information technology. Boston-Delft: World Scientific - Now Publishers. |
Palvia, P., Ghosh, J., Jacks, and Serenko, A. (2022). Information technology issues and challenges of the globe: The World IT Project. Information & Management, in-press.
Serenko, A. and Turel, O. (2021). Why are women underrepresented in the American IT industry? The role of explicit and implicit gender identities. Journal of the Association for Information Systems, 22(1): 41-66.
Serenko, A. and Turel, O. (2019). A dual-attitude model of system use: The effect of explicit and implicit attitudes. Information & Management, 56(5): 657-668.
Serenko, A. and Bontis, N. (2018). A critical evaluation of expert survey-based journal rankings: The role of personal research interests. Journal of the Association for Information Science and Technology, 69(5): 749–752.
Turel, O. and Serenko, A. (2012). The benefits and dangers of enjoyment with social networking websites. European Journal of Information Systems, 21(5): 512-528.
Booker, L., Detlor, B., and Serenko, A. (2012). Factors affecting the adoption of online library resources by business students. Journal of the American Society for Information Science and Technology, 63(12): 2503-2520.
Serenko, A., Detlor, B., Julien, H., and Booker, L. (2012). A model of student learning outcomes of information literacy instruction in a business school. Journal of the American Society for Information Science and Technology, 63(4): 671-686.
Turel, O., Serenko, A., and Giles, P. (2011). Integrating technology addiction and use: An empirical investigation of online auction users. MIS Quarterly, 35(4): 1043-106.
Turel, O., Serenko, A., and Bontis, N. (2011). Family and work-related consequences of addiction to organizational pervasive technologies. Information & Management, 48(2-3): 88-95.
Detlor, B., Julien, H., Willson, R. Serenko, A. and Lavallee, M. (2011). Learning outcomes of information literacy instruction at business schools. Journal of the American Society for Information Science and Technology, 62(3): 572-585.
Turel, O. and Serenko, A. (2010). Is mobile email addiction overlooked? Communications of the ACM, 53(5): 41-43.
Turel, O., Serenko, A., and Bontis, N. (2010). User acceptance of hedonic digital artifacts: A theory of consumption values perspective. Information & Management, 47(1): 53-59.
Serenko, A. and Turel, O. (2007). Are MIS research instruments stable? An exploratory reconsideration of the Computer Playfulness Scale. Information & Management, 44(8): 657-665.
Turel, O., Serenko, A., and Bontis, N. (2007). User acceptance of wireless short messaging services: Deconstructing perceived value. Information & Management, 44(1): 63-73.
Serenko, A. and Turel, O. (2021). Why are women underrepresented in the American IT industry? The role of explicit and implicit gender identities. Journal of the Association for Information Systems, 22(1): 41-66.
Serenko, A. and Turel, O. (2019). A dual-attitude model of system use: The effect of explicit and implicit attitudes. Information & Management, 56(5): 657-668.
Serenko, A. and Bontis, N. (2018). A critical evaluation of expert survey-based journal rankings: The role of personal research interests. Journal of the Association for Information Science and Technology, 69(5): 749–752.
Turel, O. and Serenko, A. (2012). The benefits and dangers of enjoyment with social networking websites. European Journal of Information Systems, 21(5): 512-528.
Booker, L., Detlor, B., and Serenko, A. (2012). Factors affecting the adoption of online library resources by business students. Journal of the American Society for Information Science and Technology, 63(12): 2503-2520.
Serenko, A., Detlor, B., Julien, H., and Booker, L. (2012). A model of student learning outcomes of information literacy instruction in a business school. Journal of the American Society for Information Science and Technology, 63(4): 671-686.
Turel, O., Serenko, A., and Giles, P. (2011). Integrating technology addiction and use: An empirical investigation of online auction users. MIS Quarterly, 35(4): 1043-106.
Turel, O., Serenko, A., and Bontis, N. (2011). Family and work-related consequences of addiction to organizational pervasive technologies. Information & Management, 48(2-3): 88-95.
Detlor, B., Julien, H., Willson, R. Serenko, A. and Lavallee, M. (2011). Learning outcomes of information literacy instruction at business schools. Journal of the American Society for Information Science and Technology, 62(3): 572-585.
Turel, O. and Serenko, A. (2010). Is mobile email addiction overlooked? Communications of the ACM, 53(5): 41-43.
Turel, O., Serenko, A., and Bontis, N. (2010). User acceptance of hedonic digital artifacts: A theory of consumption values perspective. Information & Management, 47(1): 53-59.
Serenko, A. and Turel, O. (2007). Are MIS research instruments stable? An exploratory reconsideration of the Computer Playfulness Scale. Information & Management, 44(8): 657-665.
Turel, O., Serenko, A., and Bontis, N. (2007). User acceptance of wireless short messaging services: Deconstructing perceived value. Information & Management, 44(1): 63-73.
Serenko, A. and Turel, O. (2022). Directing technology addiction research in information systems: Part II. Understanding technology addiction. The DATA BASE for Advances in Information Systems, in-press.
Palvia, P., Serenko, A., Ghosh, J., and Jacks, T. (2021). Sorry, the world is not flat: A global view of organizational information systems issues. IEEE Transactions on Engineering Management, in-press.
Serenko, A. (2021). A structured literature review of scientometric research of the knowledge management discipline: A 2021 update. Journal of Knowledge Management, in-press.
Serenko, A. and Bontis, N. (2021). Global ranking of knowledge management and intellectual capital academic journals: A 2021 update. Journal of Knowledge Management, in-press.
Serenko, A., Dumay, J., Hsiao, P-C. K., and Choo, C. W. (2021). Do they practice what they preach? The presence of problematic citations in business ethics research. Journal of Documentation, in-press.
Cranefield, J., Gordon, M. E., Palvia, P., Serenko, A., and Jacks, T. (2021). From fun-lovers to institutionalists: Uncovering pluralism in IT occupational culture. Information Technology & People, in-press.
Serenko, A., Turel, O., and Bohonis, H. (2021). The impact of social networking sites use on health-related outcomes among UK adolescents. Computers in Human Behavior Reports, 3(Article 100058): 1-9.
Palvia, P., Ghosh, J., Jacks, T., Serenko, A., and Turan, A. (2021). Insights from the World IT Project survey on IS organizational trends. MIS Quarterly Executive, 20(1): 61-68.
Julien, H., Gerstle, D., Detlor, B., La Rose, T., and Serenko, A. (2021). Digital literacy training for Canadians. Part I: “It’s just core public works”. Library Quarterly, 91(4), in-press.
Julien, H., Gerstle, D., Detlor, B., La Rose, T., and Serenko, A. (2021). Digital literacy training for Canadians. Part II: Defining and measuring success. Library Quarterly, in-press.
Barrie, H., La Rose, T., Detlor, B., Julien, H., and Serenko, A. (2021). "Because I'm old": The role of ageism in older adults' experiences of digital literacy training in public libraries. Journal of Technology in Human Services, in-press.
Yeo, B., Serenko, A., Palvia, P., Sato, O., Sasaki, H., Yu, J., and Guo, Y. (2021). Job satisfaction of IT workers in East Asia: The role of employee demographics, job demographics, and uncertainty avoidance. The DATA BASE for Advances in Information Systems, 52(2): 94-126.
Serenko, A. and Choo, C. W. (2020). Knowledge sabotage as an extreme form of counterproductive knowledge behavior: The role of narcissism, Machiavellianism, psychopathy, and competitiveness. Journal of Knowledge Management, 24(9): 2299-2325.
Serenko, A. and Turel, O. (2020). Measuring implicit attitude in information systems research with the Implicit Association Test. Communications of the Association for Information Systems, 47(Paper 19): 397-431.
Palvia, P., Serenko, A. Benitez, J., and Liang, T.P. (2020). Professor Edgar H. Sibley: A tribute and a scientometric profile. Editorial. Journal of Global Information Technology Management, 23(4): 241-247.
Serenko, A. (2020). Knowledge sabotage as an extreme form of counterproductive knowledge behavior: The perspective of the target. Journal of Knowledge Management, 24(4): 737-773.
Turel, O. and Serenko, A. (2020). Cognitive biases and excessive use of social media: The Facebook Implicit Associations Test (FIAT). Addictive Behaviors, 105(June): Article 106328.
Serenko, A. and Turel, O. (2020). Directing technology addiction research in information systems: Part I. Understanding behavioral addictions. The DATA BASE for Advances in Information Systems, 51(3): 81-96.
Serenko, A. (2019). Knowledge sabotage as an extreme form of counterproductive knowledge behavior: Conceptualization, typology and empirical demonstration. Journal of Knowledge Management, 23(7): 1260-1288.
Woo, E., Serenko, A., and Chu, S. (2019). An exploratory study of the relationship between the use of the learning commons and students’ perceived learning outcomes. Journal of Academic Librarianship, 45(4): 413-419.
Hassan, N. R. and Serenko, A. (2019). Patterns of citations for the growth of knowledge: A Foucauldian perspective. Journal of Documentation, 75(3): 593-611.
Scholtz, B., Van Belle, J.P., Njenga, K., Serenko, A., and Palvia, P. (2019). The role of job satisfaction in turnover and turn-away intention of IT staff in South Africa. Interdisciplinary Journal of Information, Knowledge, and Management, 14: 77-97.
Serenko, A. (2019). Looking beyond the pointing finger: Ensuring the success of the Scholarly Capital Model in the contemporary academic environment. Communications of the Association for Information Systems, 44(Article 13): 217-226.
Palvia, P., Ghosh, J., Jacks, T., Serenko, A., and Turan, A. (2018). Trekking the globe with the World IT Project. Journal of Information Technology Case and Application Research, 20(1): 3-8.
Palvia, P., Jacks, T., Ghosh, J., Licker, P., Romm-Livermore, C., Serenko, A., and Turan, A. H. (2017). The World IT Project: History, trials, tribulations, lessons, and recommendations. Communications of the Association for Information Systems, 41(Article 18): 389-413.
Serenko, A., Dohan, M., and Tan, J. (2017). Global ranking of management- and clinical-centered eHealth journals. Communications of the Association for Information Systems, 41(Article 9): 198-215.
Serenko, A. and Bontis, N. (2017). Global ranking of knowledge management and intellectual capital academic journals: 2017 update. Journal of Knowledge Management, 21(3): 675-692.
Serenko, A. and Dumay, J. (2017). Citation classics published in knowledge management journals. Part III: Author survey. Journal of Knowledge Management, 21(2): 330-354.
Serenko, A. and Bontis, N. (2016). Understanding counterproductive knowledge behavior: Antecedents and consequences of intra-organizational knowledge hiding. Journal of Knowledge Management, 20(6): 1199-1224.
Serenko, A. and Bontis, N. (2016). Negotiate, reciprocate, or cooperate? The impact of exchange modes on inter-employee knowledge sharing. Journal of Knowledge Management, 20(4): 687-712.
Serenko, A. Bontis, N., and Hull, E. (2016). An application of the knowledge management maturity model: The case of credit unions. Knowledge Management Research & Practice, 14(3): 338-352.
Serenko, A. and Dumay, J. (2015). Citation classics published in knowledge management journals. Part II: Studying research trends and discovering the Google Scholar Effect. Journal of Knowledge Management, 19(6): 1335-1355.
Serenko, A. and Turel, O. (2015). Integrating technology addiction and use: An empirical investigation of Facebook users. AIS Transactions on Replication Research, 1(1): 1-18.
Serenko, A. and Dumay, J. (2015). Citation classics published in knowledge management journals. Part I: Articles and their characteristics. Journal of Knowledge Management, 19(2): 401-431.
Moshonsky, M., Serenko, A., and Bontis, N. (2014). Examining the transfer of academic knowledge to business practitioners: Doctoral program graduates as intermediaries. International Journal of Knowledge Management, 10(3): 70-95.
Serenko, A. (2013). Meta-analysis of scientometric research of knowledge management: Discovering the identity of the discipline. Journal of Knowledge Management, 17(5): 773-812.
Serenko, A., and Bontis, N. (2013). Global ranking of knowledge management and intellectual capital academic journals: 2013 update. Journal of Knowledge Management, 17(2): 307-326.
Serenko, A. and Bontis, N. (2013). The intellectual core and impact of the knowledge management academic discipline. Journal of Knowledge Management, 17(1): 137-155.
Serenko, A. and Bontis, N. (2013). Investigating the current state and impact of the intellectual capital academic discipline. Journal of Intellectual Capital, 14(4): 476-500.
Serenko, A., and Bontis, N. (2013). First in, best dressed: The presence of order-effect bias in journal ranking surveys. Journal of Informetrics, 7(1): 138-144.
Serenko, A. and Jiao, C. (2012). Investigating information systems research in Canada. Canadian Journal of Administrative Sciences, 29(1): 3-24.
Serenko, A. Bontis, N., and Moshonsky, M. (2012). Books as a knowledge translation mechanism: Citation analysis and author survey. Journal of Knowledge Management, 16(3): 495-511.
Detlor, B., Booker, L., Serenko, A., and Julien, H. (2012). Student perceptions of information literacy instruction: The importance of active learning. Education for Information, 29(2): 147-161.
Booker, L., Bontis, N., and Serenko, A. (2012). Evidence-based management and academic research relevance. Knowledge and Process Management, 19(3): 121-130.
Serenko, A. and Dohan, M. (2011). Comparing the expert survey and citation impact journal ranking methods: Example from the field of Artificial Intelligence. Journal of Informetrics, 5(4): 629-648.
Serenko, A., Cox, R., Bontis, N. and Booker, L. (2011). The superstar phenomenon in the knowledge management and intellectual capital academic discipline. Journal of Informetrics, 5(3): 333-345.
Serenko, A. and Bontis, N. (2011). What’s familiar is excellent: The impact of exposure effect on perceived journal quality. Journal of Informetrics, 5(1): 219-223.
Cocosila, M., Serenko, A., and Turel, O. (2011). Exploring the management information systems discipline: A scientometric study of ICIS, PACIS and ASAC. Scientometrics, 87(1): 1-16.
Serenko, A., Bontis, N. and Hull, E. (2011). Practical relevance of knowledge management and intellectual capital scholarly research: Books as knowledge translation agents. Knowledge and Process Management, 18(1): 1-9.
Bontis, N., Richards, D., and Serenko, A. (2011). Improving service delivery: Investigating the role of information sharing, job characteristics, and employee satisfaction. The Learning Organization: The International Journal of Knowledge and Organizational Learning Management, 18(3): 239-250.
Julien, H., Detlor, B., Serenko, A., Willson, R., and Lavallee, M. (2011). Preparing tomorrow’s decision makers: Learning environments and outcomes of information literacy instruction in business schools. Journal of Business & Finance Librarianship, 16(4): 348-367.
Serenko, A. (2010). The development of an AI journal ranking based on the revealed preference approach. Journal of Informetrics, 4(4): 447-459.
Serenko, A. and Turel, O. (2010). Rigor and relevance: The application of the Critical Incident Technique to investigate email usage. Journal of Organizational Computing and Electronic Commerce, 20(2): 182-207.
Serenko, A., Bontis, N., Booker, L., Sadeddin, K., and Hardie, T. (2010). A scientometric analysis of knowledge management and intellectual capital academic literature (1994-2008). Journal of Knowledge Management, 14(1): 3-23.
Stach, A. and Serenko, A. (2010). The impact of expectation disconfirmation on customer loyalty and recommendation behavior: Investigating online travel and tourism services. Journal of Information Technology Management, XX(3): 26-41.
Serenko, A. (2010). Student satisfaction with Canadian music programs: The application of the American Customer Satisfaction Model in higher education. Assessment and Evaluation in Higher Education, 36(3): 281-299.
Schejter, A., Serenko, A., Turel, O., and Zahaf, M. (2010). Policy implications of market segmentation as a determinant of fixed-mobile service substitution: What it means for carriers and policy makers. Telematics and Informatics, 27(1): 90-102.
Serenko, A. and Hayes, J. (2010). Investigating the functionality and performance of online shopping bots for electronic commerce: A follow-up study. International Journal of Electronic Business, 8(1): 1-15.
Serenko, A. and Bontis, N. (2009). A citation-based ranking of the business ethics scholarly journals. International Journal of Business Governance and Ethics, 4(4): 390-399.
Serenko, A. and Bontis, N. (2009). Global ranking of knowledge management and intellectual capital academic journals. Journal of Knowledge Management, 13(1): 4-15.
Bontis, N. and Serenko, A. (2009). A follow-up ranking of academic journals. Journal of Knowledge Management, 13(1): 16-26.
Serenko, A., Bontis, N., and Grant, J. (2009). A scientometric analysis of the proceedings of the McMaster World Congress on Intellectual Capital and Innovation (1996-2008). Journal of Intellectual Capital, 10(1): 8-21.
Bontis, N. and Serenko, A. (2009). A causal model of human capital antecedents and consequents in the financial services industry. Journal of Intellectual Capital, 10(1): 53-69.
Bontis, N. and Serenko, A. (2009). Longitudinal knowledge strategizing in a long-term healthcare organization. International Journal of Technology Management, 47(1/2/3): 276-297.
Serenko, A. (2009). User perceptions and employment of interface agents for email notification: An inductive approach. International Journal of Intelligent Information Technologies, 5(3): 55-83.
Bontis, N., Hardie, T., and Serenko, A. (2009). Techniques for assessing skills and knowledge in a business strategy classroom. International Journal of Teaching and Case Studies, 2(2): 162-180.
Serenko, A., Cocosila, M., and Turel, O. (2008). The state and evolution of Information Systems research in Canada: A scientometric analysis. Canadian Journal of Administrative Sciences, 24(4): 279-294.
Booker, L., Bontis, N., and Serenko, A. (2008). The relevance of knowledge management and intellectual capital research. Knowledge and Process Management, 15(4): 235-246.
Serenko, A. (2008). A model of user adoption of interface agents for email notification. Interacting with Computers, 20(4-5): 461-472.
Bontis, N., Hardie, T., and Serenko, A. (2008). Self-efficacy and KM course weighting selection: Can students optimize their grades? International Journal of Teaching and Case Studies, 1(3): 189-199.
Serenko, A., Bontis, N., and Hardie, T. (2007). Organizational size and knowledge flow: A proposed theoretical link. Journal of Intellectual Capital, 8(4): 610-627.
Serenko, A. (2007). Are interface agents scapegoats? Attributions of responsibility in human-agent interaction. Interacting with Computers, 19(2): 293-303.
Serenko, A. (2007). The development of an instrument to measure the degree of animation predisposition of agent users. Computers in Human Behavior, 23(1): 478-495. This work was referenced in United States Patent 7178095.
Serenko, A., Ruhi, U., and Cocosila, M. (2007). Unplanned effects of intelligent agents on Internet use: Social Informatics approach. Artificial Intelligence & Society, 21(1-2): 141-166.
Bontis, N. and Serenko, A. (2007). The moderating role of human capital management practices on employee capabilities. Journal of Knowledge Management, 11(3): 31-51.
Serenko, A., Bontis, N., and Detlor, B. (2007). End-user adoption of animated interface agents in everyday work applications. Behaviour and Information Technology, 26(2): 119-132.
Sadeddin K., Serenko, A., and Hayes, J. (2007). Online shopping bots for electronic commerce: The comparison of functionality and performance. International Journal of Electronic Business, 5(6): 576-589.
Bontis, N., Booker, L., and Serenko, A. (2007). The mediating effect of organizational reputation on customer loyalty and service recommendation in the banking industry. Management Decision, 45(9): 1426-1445.
Serenko, A. (2006). The use of interface agents for email notification in critical incidents. International Journal of Human-Computer Studies, 64(11): 1084–1098.
Turel, O., Serenko, A., Detlor, B., Collan, M., Nam, I., and Puhakainen, J. (2006). Investigating the determinants of satisfaction and usage of Mobile IT services in four countries. Journal of Global Information Technology Management, 9(4): 6-27.
Bontis, N. Serenko, A., and Biktimirov, E. (2006). MBA knowledge management course: Is there an impact after graduation? International Journal of Knowledge and Learning, 2(3/4): 216-237.
Serenko, A. (2006). The importance of interface agent characteristics from the end-user perspective. International Journal of Intelligent Information Technologies, 2(2): 48-59.
Dow, K., Serenko, A., Turel, O., and Wong, J. (2006). Antecedents and consequences of user satisfaction with e-mail systems. International Journal of e-Collaboration, 2(2): 46-64.
Turel, O. and Serenko, A. (2006). Satisfaction with mobile services in Canada: An empirical investigation. Telecommunications Policy, 30(5-6): 314-331. This publication was ranked # 1 top/most frequently downloaded article in the journal for April-June 2006 period.
Serenko, A., Turel, O., and Yol, S. (2006). Moderating roles of user demographics in the American Customer Satisfaction Model within the context of mobile services. Journal of Information Technology Management, 17(4): 20-32.
Serenko, A. and Bontis, N. (2004). Meta-review of knowledge management and intellectual capital literature: Citation impact and research productivity rankings. Knowledge and Process Management, 11(3): 185-198.
Serenko, A. and Bontis, N. (2004). A model of user adoption of mobile portals. Special Issue of the Quarterly Journal of Electronic Commerce, 4(1): 69-98.
Serenko, A. and Detlor, B. (2004.) Intelligent agents as innovations. Artificial Intelligence & Society, 18(4): 364-381.
Serenko, A. and Detlor, B. (2003). Agent toolkit satisfaction and use in higher education. Journal of Computing in Higher Education, 15(1): 65-88.
Palvia, P., Serenko, A., Ghosh, J., and Jacks, T. (2021). Sorry, the world is not flat: A global view of organizational information systems issues. IEEE Transactions on Engineering Management, in-press.
Serenko, A. (2021). A structured literature review of scientometric research of the knowledge management discipline: A 2021 update. Journal of Knowledge Management, in-press.
Serenko, A. and Bontis, N. (2021). Global ranking of knowledge management and intellectual capital academic journals: A 2021 update. Journal of Knowledge Management, in-press.
Serenko, A., Dumay, J., Hsiao, P-C. K., and Choo, C. W. (2021). Do they practice what they preach? The presence of problematic citations in business ethics research. Journal of Documentation, in-press.
Cranefield, J., Gordon, M. E., Palvia, P., Serenko, A., and Jacks, T. (2021). From fun-lovers to institutionalists: Uncovering pluralism in IT occupational culture. Information Technology & People, in-press.
Serenko, A., Turel, O., and Bohonis, H. (2021). The impact of social networking sites use on health-related outcomes among UK adolescents. Computers in Human Behavior Reports, 3(Article 100058): 1-9.
Palvia, P., Ghosh, J., Jacks, T., Serenko, A., and Turan, A. (2021). Insights from the World IT Project survey on IS organizational trends. MIS Quarterly Executive, 20(1): 61-68.
Julien, H., Gerstle, D., Detlor, B., La Rose, T., and Serenko, A. (2021). Digital literacy training for Canadians. Part I: “It’s just core public works”. Library Quarterly, 91(4), in-press.
Julien, H., Gerstle, D., Detlor, B., La Rose, T., and Serenko, A. (2021). Digital literacy training for Canadians. Part II: Defining and measuring success. Library Quarterly, in-press.
Barrie, H., La Rose, T., Detlor, B., Julien, H., and Serenko, A. (2021). "Because I'm old": The role of ageism in older adults' experiences of digital literacy training in public libraries. Journal of Technology in Human Services, in-press.
Yeo, B., Serenko, A., Palvia, P., Sato, O., Sasaki, H., Yu, J., and Guo, Y. (2021). Job satisfaction of IT workers in East Asia: The role of employee demographics, job demographics, and uncertainty avoidance. The DATA BASE for Advances in Information Systems, 52(2): 94-126.
Serenko, A. and Choo, C. W. (2020). Knowledge sabotage as an extreme form of counterproductive knowledge behavior: The role of narcissism, Machiavellianism, psychopathy, and competitiveness. Journal of Knowledge Management, 24(9): 2299-2325.
Serenko, A. and Turel, O. (2020). Measuring implicit attitude in information systems research with the Implicit Association Test. Communications of the Association for Information Systems, 47(Paper 19): 397-431.
Palvia, P., Serenko, A. Benitez, J., and Liang, T.P. (2020). Professor Edgar H. Sibley: A tribute and a scientometric profile. Editorial. Journal of Global Information Technology Management, 23(4): 241-247.
Serenko, A. (2020). Knowledge sabotage as an extreme form of counterproductive knowledge behavior: The perspective of the target. Journal of Knowledge Management, 24(4): 737-773.
Turel, O. and Serenko, A. (2020). Cognitive biases and excessive use of social media: The Facebook Implicit Associations Test (FIAT). Addictive Behaviors, 105(June): Article 106328.
Serenko, A. and Turel, O. (2020). Directing technology addiction research in information systems: Part I. Understanding behavioral addictions. The DATA BASE for Advances in Information Systems, 51(3): 81-96.
Serenko, A. (2019). Knowledge sabotage as an extreme form of counterproductive knowledge behavior: Conceptualization, typology and empirical demonstration. Journal of Knowledge Management, 23(7): 1260-1288.
Woo, E., Serenko, A., and Chu, S. (2019). An exploratory study of the relationship between the use of the learning commons and students’ perceived learning outcomes. Journal of Academic Librarianship, 45(4): 413-419.
Hassan, N. R. and Serenko, A. (2019). Patterns of citations for the growth of knowledge: A Foucauldian perspective. Journal of Documentation, 75(3): 593-611.
Scholtz, B., Van Belle, J.P., Njenga, K., Serenko, A., and Palvia, P. (2019). The role of job satisfaction in turnover and turn-away intention of IT staff in South Africa. Interdisciplinary Journal of Information, Knowledge, and Management, 14: 77-97.
Serenko, A. (2019). Looking beyond the pointing finger: Ensuring the success of the Scholarly Capital Model in the contemporary academic environment. Communications of the Association for Information Systems, 44(Article 13): 217-226.
Palvia, P., Ghosh, J., Jacks, T., Serenko, A., and Turan, A. (2018). Trekking the globe with the World IT Project. Journal of Information Technology Case and Application Research, 20(1): 3-8.
Palvia, P., Jacks, T., Ghosh, J., Licker, P., Romm-Livermore, C., Serenko, A., and Turan, A. H. (2017). The World IT Project: History, trials, tribulations, lessons, and recommendations. Communications of the Association for Information Systems, 41(Article 18): 389-413.
Serenko, A., Dohan, M., and Tan, J. (2017). Global ranking of management- and clinical-centered eHealth journals. Communications of the Association for Information Systems, 41(Article 9): 198-215.
Serenko, A. and Bontis, N. (2017). Global ranking of knowledge management and intellectual capital academic journals: 2017 update. Journal of Knowledge Management, 21(3): 675-692.
Serenko, A. and Dumay, J. (2017). Citation classics published in knowledge management journals. Part III: Author survey. Journal of Knowledge Management, 21(2): 330-354.
Serenko, A. and Bontis, N. (2016). Understanding counterproductive knowledge behavior: Antecedents and consequences of intra-organizational knowledge hiding. Journal of Knowledge Management, 20(6): 1199-1224.
Serenko, A. and Bontis, N. (2016). Negotiate, reciprocate, or cooperate? The impact of exchange modes on inter-employee knowledge sharing. Journal of Knowledge Management, 20(4): 687-712.
Serenko, A. Bontis, N., and Hull, E. (2016). An application of the knowledge management maturity model: The case of credit unions. Knowledge Management Research & Practice, 14(3): 338-352.
Serenko, A. and Dumay, J. (2015). Citation classics published in knowledge management journals. Part II: Studying research trends and discovering the Google Scholar Effect. Journal of Knowledge Management, 19(6): 1335-1355.
Serenko, A. and Turel, O. (2015). Integrating technology addiction and use: An empirical investigation of Facebook users. AIS Transactions on Replication Research, 1(1): 1-18.
Serenko, A. and Dumay, J. (2015). Citation classics published in knowledge management journals. Part I: Articles and their characteristics. Journal of Knowledge Management, 19(2): 401-431.
Moshonsky, M., Serenko, A., and Bontis, N. (2014). Examining the transfer of academic knowledge to business practitioners: Doctoral program graduates as intermediaries. International Journal of Knowledge Management, 10(3): 70-95.
Serenko, A. (2013). Meta-analysis of scientometric research of knowledge management: Discovering the identity of the discipline. Journal of Knowledge Management, 17(5): 773-812.
Serenko, A., and Bontis, N. (2013). Global ranking of knowledge management and intellectual capital academic journals: 2013 update. Journal of Knowledge Management, 17(2): 307-326.
Serenko, A. and Bontis, N. (2013). The intellectual core and impact of the knowledge management academic discipline. Journal of Knowledge Management, 17(1): 137-155.
Serenko, A. and Bontis, N. (2013). Investigating the current state and impact of the intellectual capital academic discipline. Journal of Intellectual Capital, 14(4): 476-500.
Serenko, A., and Bontis, N. (2013). First in, best dressed: The presence of order-effect bias in journal ranking surveys. Journal of Informetrics, 7(1): 138-144.
Serenko, A. and Jiao, C. (2012). Investigating information systems research in Canada. Canadian Journal of Administrative Sciences, 29(1): 3-24.
Serenko, A. Bontis, N., and Moshonsky, M. (2012). Books as a knowledge translation mechanism: Citation analysis and author survey. Journal of Knowledge Management, 16(3): 495-511.
Detlor, B., Booker, L., Serenko, A., and Julien, H. (2012). Student perceptions of information literacy instruction: The importance of active learning. Education for Information, 29(2): 147-161.
Booker, L., Bontis, N., and Serenko, A. (2012). Evidence-based management and academic research relevance. Knowledge and Process Management, 19(3): 121-130.
Serenko, A. and Dohan, M. (2011). Comparing the expert survey and citation impact journal ranking methods: Example from the field of Artificial Intelligence. Journal of Informetrics, 5(4): 629-648.
Serenko, A., Cox, R., Bontis, N. and Booker, L. (2011). The superstar phenomenon in the knowledge management and intellectual capital academic discipline. Journal of Informetrics, 5(3): 333-345.
Serenko, A. and Bontis, N. (2011). What’s familiar is excellent: The impact of exposure effect on perceived journal quality. Journal of Informetrics, 5(1): 219-223.
Cocosila, M., Serenko, A., and Turel, O. (2011). Exploring the management information systems discipline: A scientometric study of ICIS, PACIS and ASAC. Scientometrics, 87(1): 1-16.
Serenko, A., Bontis, N. and Hull, E. (2011). Practical relevance of knowledge management and intellectual capital scholarly research: Books as knowledge translation agents. Knowledge and Process Management, 18(1): 1-9.
Bontis, N., Richards, D., and Serenko, A. (2011). Improving service delivery: Investigating the role of information sharing, job characteristics, and employee satisfaction. The Learning Organization: The International Journal of Knowledge and Organizational Learning Management, 18(3): 239-250.
Julien, H., Detlor, B., Serenko, A., Willson, R., and Lavallee, M. (2011). Preparing tomorrow’s decision makers: Learning environments and outcomes of information literacy instruction in business schools. Journal of Business & Finance Librarianship, 16(4): 348-367.
Serenko, A. (2010). The development of an AI journal ranking based on the revealed preference approach. Journal of Informetrics, 4(4): 447-459.
Serenko, A. and Turel, O. (2010). Rigor and relevance: The application of the Critical Incident Technique to investigate email usage. Journal of Organizational Computing and Electronic Commerce, 20(2): 182-207.
Serenko, A., Bontis, N., Booker, L., Sadeddin, K., and Hardie, T. (2010). A scientometric analysis of knowledge management and intellectual capital academic literature (1994-2008). Journal of Knowledge Management, 14(1): 3-23.
Stach, A. and Serenko, A. (2010). The impact of expectation disconfirmation on customer loyalty and recommendation behavior: Investigating online travel and tourism services. Journal of Information Technology Management, XX(3): 26-41.
Serenko, A. (2010). Student satisfaction with Canadian music programs: The application of the American Customer Satisfaction Model in higher education. Assessment and Evaluation in Higher Education, 36(3): 281-299.
Schejter, A., Serenko, A., Turel, O., and Zahaf, M. (2010). Policy implications of market segmentation as a determinant of fixed-mobile service substitution: What it means for carriers and policy makers. Telematics and Informatics, 27(1): 90-102.
Serenko, A. and Hayes, J. (2010). Investigating the functionality and performance of online shopping bots for electronic commerce: A follow-up study. International Journal of Electronic Business, 8(1): 1-15.
Serenko, A. and Bontis, N. (2009). A citation-based ranking of the business ethics scholarly journals. International Journal of Business Governance and Ethics, 4(4): 390-399.
Serenko, A. and Bontis, N. (2009). Global ranking of knowledge management and intellectual capital academic journals. Journal of Knowledge Management, 13(1): 4-15.
Bontis, N. and Serenko, A. (2009). A follow-up ranking of academic journals. Journal of Knowledge Management, 13(1): 16-26.
Serenko, A., Bontis, N., and Grant, J. (2009). A scientometric analysis of the proceedings of the McMaster World Congress on Intellectual Capital and Innovation (1996-2008). Journal of Intellectual Capital, 10(1): 8-21.
Bontis, N. and Serenko, A. (2009). A causal model of human capital antecedents and consequents in the financial services industry. Journal of Intellectual Capital, 10(1): 53-69.
Bontis, N. and Serenko, A. (2009). Longitudinal knowledge strategizing in a long-term healthcare organization. International Journal of Technology Management, 47(1/2/3): 276-297.
Serenko, A. (2009). User perceptions and employment of interface agents for email notification: An inductive approach. International Journal of Intelligent Information Technologies, 5(3): 55-83.
Bontis, N., Hardie, T., and Serenko, A. (2009). Techniques for assessing skills and knowledge in a business strategy classroom. International Journal of Teaching and Case Studies, 2(2): 162-180.
Serenko, A., Cocosila, M., and Turel, O. (2008). The state and evolution of Information Systems research in Canada: A scientometric analysis. Canadian Journal of Administrative Sciences, 24(4): 279-294.
Booker, L., Bontis, N., and Serenko, A. (2008). The relevance of knowledge management and intellectual capital research. Knowledge and Process Management, 15(4): 235-246.
Serenko, A. (2008). A model of user adoption of interface agents for email notification. Interacting with Computers, 20(4-5): 461-472.
Bontis, N., Hardie, T., and Serenko, A. (2008). Self-efficacy and KM course weighting selection: Can students optimize their grades? International Journal of Teaching and Case Studies, 1(3): 189-199.
Serenko, A., Bontis, N., and Hardie, T. (2007). Organizational size and knowledge flow: A proposed theoretical link. Journal of Intellectual Capital, 8(4): 610-627.
Serenko, A. (2007). Are interface agents scapegoats? Attributions of responsibility in human-agent interaction. Interacting with Computers, 19(2): 293-303.
Serenko, A. (2007). The development of an instrument to measure the degree of animation predisposition of agent users. Computers in Human Behavior, 23(1): 478-495. This work was referenced in United States Patent 7178095.
Serenko, A., Ruhi, U., and Cocosila, M. (2007). Unplanned effects of intelligent agents on Internet use: Social Informatics approach. Artificial Intelligence & Society, 21(1-2): 141-166.
Bontis, N. and Serenko, A. (2007). The moderating role of human capital management practices on employee capabilities. Journal of Knowledge Management, 11(3): 31-51.
Serenko, A., Bontis, N., and Detlor, B. (2007). End-user adoption of animated interface agents in everyday work applications. Behaviour and Information Technology, 26(2): 119-132.
Sadeddin K., Serenko, A., and Hayes, J. (2007). Online shopping bots for electronic commerce: The comparison of functionality and performance. International Journal of Electronic Business, 5(6): 576-589.
Bontis, N., Booker, L., and Serenko, A. (2007). The mediating effect of organizational reputation on customer loyalty and service recommendation in the banking industry. Management Decision, 45(9): 1426-1445.
Serenko, A. (2006). The use of interface agents for email notification in critical incidents. International Journal of Human-Computer Studies, 64(11): 1084–1098.
Turel, O., Serenko, A., Detlor, B., Collan, M., Nam, I., and Puhakainen, J. (2006). Investigating the determinants of satisfaction and usage of Mobile IT services in four countries. Journal of Global Information Technology Management, 9(4): 6-27.
Bontis, N. Serenko, A., and Biktimirov, E. (2006). MBA knowledge management course: Is there an impact after graduation? International Journal of Knowledge and Learning, 2(3/4): 216-237.
Serenko, A. (2006). The importance of interface agent characteristics from the end-user perspective. International Journal of Intelligent Information Technologies, 2(2): 48-59.
Dow, K., Serenko, A., Turel, O., and Wong, J. (2006). Antecedents and consequences of user satisfaction with e-mail systems. International Journal of e-Collaboration, 2(2): 46-64.
Turel, O. and Serenko, A. (2006). Satisfaction with mobile services in Canada: An empirical investigation. Telecommunications Policy, 30(5-6): 314-331. This publication was ranked # 1 top/most frequently downloaded article in the journal for April-June 2006 period.
Serenko, A., Turel, O., and Yol, S. (2006). Moderating roles of user demographics in the American Customer Satisfaction Model within the context of mobile services. Journal of Information Technology Management, 17(4): 20-32.
Serenko, A. and Bontis, N. (2004). Meta-review of knowledge management and intellectual capital literature: Citation impact and research productivity rankings. Knowledge and Process Management, 11(3): 185-198.
Serenko, A. and Bontis, N. (2004). A model of user adoption of mobile portals. Special Issue of the Quarterly Journal of Electronic Commerce, 4(1): 69-98.
Serenko, A. and Detlor, B. (2004.) Intelligent agents as innovations. Artificial Intelligence & Society, 18(4): 364-381.
Serenko, A. and Detlor, B. (2003). Agent toolkit satisfaction and use in higher education. Journal of Computing in Higher Education, 15(1): 65-88.
According to the Stanford Ranking, based on a career-long impact as of 2019
- Included in the list of top 2% of the world’s scientists.
- Ranked 8th among information systems researchers in Canada.
In two independent projects, ranked one of the most productive and influential authors in knowledge management based on publications in the Journal of Knowledge Management, 2018.
Distinguished Researcher Award (SSHRC category), 2015. This is the highest honour conferred by Lakehead University for research and scholarly activity.
Best paper award at the Annual Global Information Technology Management Association Conference, St. Louis, Missouri, 2015.
Researcher of the Year Award, Faculty of Business Administration, Lakehead University, 2012.
The paper "Bontis, N., Booker, L., and Serenko, A. (2007). The mediating effect of organizational reputation on customer loyalty and service recommendation in the banking industry. Management Decision, 45(9): 1426-1445" was recognized one of top ten most outstanding research contributions published in this journal, October 2012.
Best paper award at the Australasian Conference on Information Systems, Brisbane, Australia, 2010.
The paper "Serenko, A. and Bontis, N. (2004). Meta-review of knowledge management and intellectual capital literature: Citation impact and research productivity rankings. Knowledge and Process Management, 11(3): 185-198" was ranked the fourth most frequently cited article in this journal as of April 2020.
Researcher of the Year Award, Faculty of Business Administration, Lakehead University, 2009.
Best paper award nominee at the 13th Americas Conference on Information Systems (AMCIS), 2007 – Nominated by the Hedonic IT Mini-track.
Contribution to Research Award, Lakehead University, 2007. This award is given to the top three researchers at the entire university based on their three-year research output.
A paper was recognized among the top publications at the First World Congress on Strategic Business Valuation, 2007, Hamilton, ON, and invited to be republished in a journal.
A paper was recognized among the best of the publications at the Seventh World Congress on the Management of e-Business, 2006, Halifax, NS, and invited to be republished in a journal.
The article titled "Satisfaction with mobile services in Canada: An empirical investigation" (co-authored with Ofir Turel) published in Telecommunications Policy Journal (30, 5-6: 314-331) was ranked # 1 top / most frequently downloaded article in the journal for April-June 2006 period, and stayed in the top 10 list for one year.
Best paper award in the Management Education Division at the 34th Annual Conference of the Administrative Sciences Association of Canada (ASAC). Banff, Canada, 2006.
Best paper award in the IS division at the 33rd Annual Conference of the Administrative Sciences Association of Canada (ASAC). Toronto, Canada, 2005.
Best paper award at the 11th Americas Conference on Information Systems (AMCIS), Omaha, NE, 2005.
Best paper award at the Annual Global Information Technology Management Association Conference (GITMA), San Diego, CA, 2004.
A paper was recognized among the best 10% of the publications presented at the PISTA 2004 Conference, Orlando, FL, 2004, and invited to be republished in a journal.
Michael G. DeGroote School of Business Leadership Recognition Honor, 2003 and 2004.
Acknowledgement of the Guest Editors of the Journal of Intellectual Capital for the development of the Doctoral Consortium, 2003, Volume 4, Issue 3, p. 285.
- Included in the list of top 2% of the world’s scientists.
- Ranked 8th among information systems researchers in Canada.
In two independent projects, ranked one of the most productive and influential authors in knowledge management based on publications in the Journal of Knowledge Management, 2018.
Distinguished Researcher Award (SSHRC category), 2015. This is the highest honour conferred by Lakehead University for research and scholarly activity.
Best paper award at the Annual Global Information Technology Management Association Conference, St. Louis, Missouri, 2015.
Researcher of the Year Award, Faculty of Business Administration, Lakehead University, 2012.
The paper "Bontis, N., Booker, L., and Serenko, A. (2007). The mediating effect of organizational reputation on customer loyalty and service recommendation in the banking industry. Management Decision, 45(9): 1426-1445" was recognized one of top ten most outstanding research contributions published in this journal, October 2012.
Best paper award at the Australasian Conference on Information Systems, Brisbane, Australia, 2010.
The paper "Serenko, A. and Bontis, N. (2004). Meta-review of knowledge management and intellectual capital literature: Citation impact and research productivity rankings. Knowledge and Process Management, 11(3): 185-198" was ranked the fourth most frequently cited article in this journal as of April 2020.
Researcher of the Year Award, Faculty of Business Administration, Lakehead University, 2009.
Best paper award nominee at the 13th Americas Conference on Information Systems (AMCIS), 2007 – Nominated by the Hedonic IT Mini-track.
Contribution to Research Award, Lakehead University, 2007. This award is given to the top three researchers at the entire university based on their three-year research output.
A paper was recognized among the top publications at the First World Congress on Strategic Business Valuation, 2007, Hamilton, ON, and invited to be republished in a journal.
A paper was recognized among the best of the publications at the Seventh World Congress on the Management of e-Business, 2006, Halifax, NS, and invited to be republished in a journal.
The article titled "Satisfaction with mobile services in Canada: An empirical investigation" (co-authored with Ofir Turel) published in Telecommunications Policy Journal (30, 5-6: 314-331) was ranked # 1 top / most frequently downloaded article in the journal for April-June 2006 period, and stayed in the top 10 list for one year.
Best paper award in the Management Education Division at the 34th Annual Conference of the Administrative Sciences Association of Canada (ASAC). Banff, Canada, 2006.
Best paper award in the IS division at the 33rd Annual Conference of the Administrative Sciences Association of Canada (ASAC). Toronto, Canada, 2005.
Best paper award at the 11th Americas Conference on Information Systems (AMCIS), Omaha, NE, 2005.
Best paper award at the Annual Global Information Technology Management Association Conference (GITMA), San Diego, CA, 2004.
A paper was recognized among the best 10% of the publications presented at the PISTA 2004 Conference, Orlando, FL, 2004, and invited to be republished in a journal.
Michael G. DeGroote School of Business Leadership Recognition Honor, 2003 and 2004.
Acknowledgement of the Guest Editors of the Journal of Intellectual Capital for the development of the Doctoral Consortium, 2003, Volume 4, Issue 3, p. 285.
Ontario Tech University
BUSI3040U - Information Systems - Undergraduate
BUSI3504U - Database and Business Intelligence - Undergraduate
BUSI4570U - Strategic Information Technology Management - Undergraduate
University of Toronto
INF1003 - Information Systems, Services and Design - Graduate
INF1005/1006H - Unanticipated Consequences of IT - Graduate
Lakehead University
3013 - Business Intelligence - Undergraduate
5010 - Graduate Students Professional Orientation - Module on Basics of Business Statistics
4273 - Electronic Business Strategy - Undergraduate
5013 - Business Technology Management - Master of Business Administration
3431 - Business Policy - Undergraduate
4011 - Independent Research Project - Undergraduate
5233 - Electronic Business Seminar - Master of Management / Master of Science in Management
5013 - Management Information Systems - Master of Business Administration / Master of Management
3273 - Website Design & Administration - Undergraduate
2033 - Management Information Systems - Undergraduate
1513 - Basics of Business Computing - Undergraduate