Terms and Conditions

Use of the Ontario Tech Ucard credential is governed by Ontario Tech University policies. The person identified is fully responsible for transactions made with the Ucard or use of campus property authorized by this ID. Lost or damaged cards must be reported immediately to ucard@ontariotechu.ca.  

This credential is the property of Ontario Tech University, assigned to the person whose name and ID number appear. It must be surrendered on request by Campus Security or an authorized Ontario Tech staff member. Fraudulent or dishonest use of this University property may result in a loss of privileges.

Ontario Tech assumes no liability arising out of or in respect of third party services facilitated through the use of this credential.

• Proximity access cards are automatically issued to any new faculty, staff or student that is issued a physical Ucard.
• All proximity access cards are the property of Ontario Tech University and must be surrendered on demand.
• Retain your Ucard for work use only.
• Do not lend your Ucard to others for their use.
• Exercise all due care in the custody and control of your Ucard.
• You must immediately report the loss/damage of your proximity access Ucard to your supervisor and to OCISBuildingOPS@ontariotechu.ca and agree to pay the $25 fee for a replacement card. Note: If you have a meal plan or Flex dollars and you obtain a replacement card, it is your responsibility to contact the food service provider (leeann.hurst@compass-canada.com) to update your new card.
• You must return your Ucard on demand or on termination of employment or association with Ontario Tech University.

Lost, stolen or damaged Ucards must be reported immediately to ucard@ontariotechu.ca. The cardholder is subject to an $25 replacement fee. If a replacement card has been issued and a lost or stolen card is found, the replacement fee is non-refundable and the original card will be destroyed.

If you have a meal plan and/or use Flex dollars and you obtain a replacement card, it is your responsibility to contact the food service provider (leeann.hurst@compass-canada.com) to update your new card.

Once a student/staff/faculty/alumni account status officially changes at the institution, the digital Ucard is updated accordingly. If you have more than one status at the institution, the Ucard will only reflect the status of more precedence. The Employee status takes precedence over Student and Alumni statuses.

Physical Ucards are issued with the status on an account at the time of printing. Individuals with a previously issued physical Ucard do not need to obtain a new card to reflect status changes. The physical Ucard is issued for the main purpose of proximity access to rooms, and said access can be enabled on the existing card accordingly upon the processing of the appropriate request as outlined in the Office of Campus Infrastructure and Sustainability web page. 

Previous students or employees returning to Ontario Tech University, whose last active term at the institution was:

• Within one year: Would use the previously issued physical Ucard for proximity access (if applicable). If a replacement Ucard is required due to loss, theft, damage, or for any other reason, a $25 replacement fee will apply.
• Over one year: Would use their previously issued physical Ucard for proximity access (if applicable). If a replacement Ucard is required, one will be provided at no cost.

Your Ucard should be treated with care at all times. If you have a physical Ucard and it is lost, stolen or damaged from misuse, you will be charged a $25 replacement fee for a new card.

Do

• Store your Ucard in a safe place.
• Keep the magnetic stripe clean and scratch-free.
• Treat your Ucard like a credit or debit card.

Don't

• Punch holes in it.
• Bend it.
• Apply stickers to your Ucard.
• Expose your Ucard to extreme heat, or the heat from a hair dryer.