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Replacing your Ucard

If your physical Ucard has been damaged and you require a replacement, please email ucard@ontariotechu.ca.

If your physical Ucard has been lost or stolen, please follow the steps below:

  • Step 1: Report your card lost or stolen
    1. Log in to your OneWeb account.
    2. On the Dashboard screen, click on Manage Campus ID.
    3. Below Report Lost Card, click on Lost card.
    4. Select Confim. This will deactivate your card.
    If you have a meal plan or RidgeBuck dollars, make sure to also report your lost or stolen Ucard to leeann.hurst@compass-canada.com as soon as possible to have your meal plan account locked. Your account balance could be compromised until your account has been locked.
  • Step 2: Check to see if your card has been turned in
    • The lost and found bin at the North Oshawa campus can be found at the security desk in the Gordon Willey building.
    • Each downtown Oshawa location also has a lost and found bin at its security desk.
    • You can also check to see if your card has been turned in to the Office of the Registrar.
  • Step 3: Request a replacement, if required
    • A replacement physical Ucard will not be issued unless directly requested by the cardholder. If a replacement is required, please email ucard@ontariotechu.ca.
    • Administrative fees will apply. A $25 replacement fee will be charged for physical Ucards and a $2 replacement fee will be charged for nursing badges. For more information on fees, visit our Miscellaneous and Administrative Fees web page.
    Note: If a replacement card is issued and the lost card is found, the replacement fee is non-refundable.
Otherwise, you can always access your digital Ucard through the Ontario Tech Mobile app.
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