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Ontario Tech acknowledges the lands and people of the Mississaugas of Scugog Island First Nation.

We are thankful to be welcome on these lands in friendship. The lands we are situated on are covered by the Williams Treaties and are the traditional territory of the Mississaugas, a branch of the greater Anishinaabeg Nation, including Algonquin, Ojibway, Odawa and Pottawatomi. These lands remain home to many Indigenous nations and peoples.

We acknowledge this land out of respect for the Indigenous nations who have cared for Turtle Island, also called North America, from before the arrival of settler peoples until this day. Most importantly, we acknowledge that the history of these lands has been tainted by poor treatment and a lack of friendship with the First Nations who call them home.

This history is something we are all affected by because we are all treaty people in Canada. We all have a shared history to reflect on, and each of us is affected by this history in different ways. Our past defines our present, but if we move forward as friends and allies, then it does not have to define our future.

Learn more about Indigenous Education and Cultural Services

Conflict Management and Negotiations


Prepare yourself to manage conflict through the Conflict Management and Negotiations course. Understand factors that influence conflict and how to apply various strategies to resolve conflicts and reduce the likelihood of conflict in your workplace. This course will help you build confidence in your conflict management and negotiation skills.

This course applies to the Professional Communications Certificate Program.

Register Now Winter 2023

Who should attend?

You may use the knowledge and skills developed through this course to enhance your conflict management skills, such as:

  • Employees of organizations going through change;
  • Executives, manager/supervisors, team and project leaders;
  • Human Resource professionals;
  • Frontline and customer service staff;
  • Entrepreneurs and business owners; and
  • Anyone looking to enhance their conflict management skill set.

What you'll learn:

In this course, you will learn how to:

  • Identify different types of conflict;
  • Apply various approaches to conflict;
  • Identify and use various influencing factors in conflict mitigation;
  • Manage workplace conflict effectively using a variety of strategies;
  • Reduce the likelihood of conflict with colleagues; and
  • Negotiate confidently using specific negotiation principles.

Winter 2023:

Conflict and Negotiations 
March 7 2023     9 a.m. to 4 p.m.

*Schedule is subject to change.

Registration is open to all!

COVID-19 update: All Continuous Learning sessions are being offered online until further notice. Online participation instructions will be emailed to registered learners before the start of their courses/workshops. Thank you for your flexibility and understanding.

Online meeting times

This program has online meeting times. This means you must attend the virtual class at the specified date and time (see the Schedule tab).

Google Meet or Kaltura Virtual Classroom (through Catalog) will be used for online delivery of this program to support interaction and engagement.

This course may include, but is not limited to:

  • Content presentations and/or videos;
  • Hands-on exercises;
  • Case discussions and simulations;
  • Group and individual work (assignments/quizzes);
  • Concept and topic discussions; and
  • Topic reflections.

Technology requirements

Video conferencing

Online learning requirements:

  • Computer with internet access
  • Stable internet or data connection
  • Microphone
  • Webcam*
  • Audio device (examples: speakers, headphones/earbuds, headset)

*Webcam is preferred but not required.

Material requirements

There are no additional materials required for this program. 


$450 CAD for the course + HST


The Alumni/Staff Discount applies to registration in this full program and these individual classes.

If you are alumni or staff, contact with your Student/Banner ID before registering for details about how to apply this discount.


You can register for this course through the secure online registration form. All course fees must be paid at the time of registration.

To successfully complete the course, you must:

  • Register and make full payment for the course;
  • Attend all course meeting times; 
  • Actively participate in all components of the course; and
  • Successfully complete any assigned work.

This is a Registered Insurance Brokers of Ontario (RIBO) Continuing Education Program accredited course.

If you are completing this course to satisfy RIBO Continuing Education Program requirements, please contact before the start of the course so we can provide you with documentation indicating completion of the course upon successful completion.

Please note that for RIBO spot check purposes, individuals must maintain the continuing education certificates/letters for 5 years to indicate compliance with the Continuing Education Program.

This is an open enrolment course.

Those completing Ontario Tech University Continuous Learning open enrolment offerings (e.g. certificate programs, courses, workshops, microcertifications, etc.) are subject to the policies of Ontario Tech University and Continuous Learning. Ontario Tech policies can be found in the Policy library. Continuous Learning policies can be found in the Regulations section of the Continuous Learning website. Specifically, those completing open enrolment offerings are expected to adhere to the General and Open enrolment regulations.

Related offerings

Applies to

Professional Communications Certificate Program

Professional Communications Certificate Program

Related courses

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Coaching, Mentoring and Networking

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Workplace Innovation

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High Impact Communication Skills

High Impact Communication Skills

 Registration Status
Winter 2023: Open


March 7 2023 from 9 a.m. to 4 p.m.

Course completion**

**Applies to the Professional Communications Certificate Program

$450 CAD for course + HST 

Contact Information: