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We are thankful to be welcome on these lands in friendship. The lands we are situated on are covered by the Williams Treaties and are the traditional territory of the Mississaugas, a branch of the greater Anishinaabeg Nation, including Algonquin, Ojibway, Odawa and Pottawatomi. These lands remain home to many Indigenous nations and peoples.

We acknowledge this land out of respect for the Indigenous nations who have cared for Turtle Island, also called North America, from before the arrival of settler peoples until this day. Most importantly, we acknowledge that the history of these lands has been tainted by poor treatment and a lack of friendship with the First Nations who call them home.

This history is something we are all affected by because we are all treaty people in Canada. We all have a shared history to reflect on, and each of us is affected by this history in different ways. Our past defines our present, but if we move forward as friends and allies, then it does not have to define our future.

Learn more about Indigenous Education and Cultural Services

Master's Certificate in Public Sector Management

Overview:

This program is an intensive 15-day executive education program. It consists of courses for managers and executives with diverse educational backgrounds who are experienced in a public sector/government or related organization. Attendance of courses is paramount to completing the program. Participants will receive a framed certificate upon completion.

For a complete breakdown and description of each class in the Master's Certificate in Public Sector Management program, please see the brochures below or contact us at continuouslearning@ontariotechu.ca or 905.721.8668 ext. 2822. Limited registrations available. 

REGISTRATION NOW OPEN

Please email applications to ContinuousLearning@OntarioTechU.ca directly.

Applications must include the following or will not be reviewed:

  • First/Last name, current position/employer.
  • Email address for communications.
  • Recommendation Letter from your current Manager/Supervisor.
  • Resume

Deadline for applications is midnight Friday August 13 2021. Should you have any questions please email ContinuousLearning@OntarioTechU.ca.


Who should attend?

You may use the knowledge and skills developed through this program to prepare and enhance your leadership skills within the public sector, such as:

  • Executives, managers and supervisors in the public sector;
  • Leaders and potential leaders in police, EMT, fire and health care services;
  • Project managers and team leaders in the public sector;
  • Small business owners and industry advocates in the public sector;
  • Those looking to expand their leadership and mentorship skill set, specifically in the public sector.

Required elements

Successfully complete all fifteen (15) courses listed here to receive a formal certificate:

  • Leadership in the Public Sector

    Course description

    Is the public sector leadership even possible in an environment that is constrained by labour unions, unresponsive incentives and disincentives? This course responds with an empathetic YES! and will explore why and how.

    This course will examine public sector leadership from different angles and focus on two key problems: What are the roles of public sector leaders? What are the tools at their disposal to make a difference?

    Learning objectives

    • Discuss the various theories of leadership and how they relate to skills in the public sector
    • Discern the differences and opportunities that present themselves to public sector leaders
    • Analyze why leaders fail
    • Apply motivational methods to encourage performance
  • High Impact Communication Skills

    Course description

    This interactive course is packed with the tools, strategies and techniques you need to produce understandable technical and business documents. This course will teach you how to get the results you want from writing, to reduce your preparation time and to organize your ideas in a logical manner.

    This course is specifically designed for busy professionals who write business documents, from email to reports. It will enhance your ability to write clearly using the latest techniques of professional business writing.

    Learning objectives

    • Refocus to your reader’s needs
    • Build relationships with your writing
    • Organize your thinking to approach every document with clarity from the start. Craft and produce effective documents
    • Produce professional writing quickly
    • Develop a clear writing style suited to your reader’s purpose. Receive confidential feedback on your own writing
    • Refine and maintain your corporate image
  • Managing in a Unionized Environment

    Course description

    This course will look at the Human Resources skills needed by every public sector manager. It will start with initial recruitment decisions that respect the collective agreements, current Human Rights legislation but still allow managers to hire for fit. After the recruitment process, managers need to have an understanding of the nature of compensation and benefits programs, reward and recognition, the creation of positive work environments and how to best address various labour relations issues.

    Along the way, the nature of performance management including the importance of training and development as well as an awareness of the importance of ethics and integrity are also part of an outstanding manager’s responsibilities. All of these topics will be covered and will give participants a better sense of the importance of these HR matters as part of their daily responsibilities.

    Learning outcomes

    • Learn to improve your leadership skills as they apply to managing within a unionized environment
    • Improve your skills in interpreting and understanding various provisions of a collective agreement
    • Understand the process by which staff in the public sector become unionized
    • Better motivate and empower staff while managing performance through the process of simple discussion and coaching skills
    • Understand the nature of recruitment, compensations and benefits as they apply to the frontline manager
    • Appreciate the importance and value of an ethics program in your organization, conducting your management practices ethically and encouraging
  • Conflict Management and Negotiation

    Course description

    This course will reflect on our own experience with conflict, and then proceed to learn about its causes, impacts, our own personal style in relating to conflict and stress; and then explore a variety of ‘tools’ and ideas to help participants deal more effectively with conflict in both their personal and professional lives. In addition, this workshop will focus on effective negotiation and presents key ideas such as ‘separating the people from the problem’, ‘determining interests not positions’, ‘inventing options’, ‘using objective criteria’, ‘developing a BATNA’ (best alternative to a negotiated agreement), ‘dealing with resistance’ and ‘the power of a positive no’.

    Learning outcomes

    • Understand how conflict arises in the workplace; and what the impact and costs are of conflict in motivational and financial terms
    • Describe many of the key ideas in the book, ‘Crucial Conversations’ as well as many other practical ‘tools’ for dealing with conflict effectively
    • Understand one’s own conflict style, as and the related strengths and weaknesses of that style
    • Describe the key components of Interest Based Negotiation and the related phases of conducting this type of negotiation
    • Understand several of the key issues that emerge in negotiations and how to handle these issues professionally.
    • Develop personalized action plans so as to conduct a “crucial conversation” and an “Interest Based Negotiation".
  • Sustainability Strategies for the Public Sector

    Course description

    This course will explore the subject of sustainability (or sustainable development), its meaning and origins and how it relates to different sectors of society, with a focus on local governments. The various roles of local government in fostering both corporate and community sustainability will be explored and strategies will be developed to achieve these roles. Finally, the matter of corporate culture will be considered and a change strategy developed.

    Learning outcomes

    • An enhanced understanding of sustainability from the personal, business and government perspective;
    • Ability to identify sustainability roles for local governments (both corporate and community roles; Development of strategies for municipal leadership in sustainability;
    • Understanding of approaches for creating a culture of sustainability in the public sector, and
    • Personal commitment to becoming a change agent.
  • Finance and Accounting for Public Sector Management

    Course description

    This course is designed to provide all professional managers with the key concepts and issues in relationship to the Public Sector Finances. This knowledge will assist managers better manage and control their financial resources. An analysis is made of internal controls, budgets & forecasts, the financial information needed for managing your operations, and the manner in which accounting can provide useful information. This course will emphasize accounting and financial reporting as vital tools to be used by management.

    Learning objectives

    • Understand the importance and the varied types of budgets and forecasts that are in use
    • Be able to use financial information to manage, evaluate and improve operational performance
    • Understand key finance and accounting concepts and related terminology used in the public sector
    • An introduction to the requirement for internal controls and other forms of financial management. Leverage and enhance your relationship with the finance department
  • Policy Analysis

    Course description

    This course will examine the practice of policy analysis in the broad context of the theory and practice of public policy. What steps can ensure policy success? Why do policies fail? What does it take to ensure that policies stay relevant and responsive? The course will focus on the particularities of municipal management, but will draw on examples from all levels of government that have an impact on local issues.

    Learning objectives

    • Discuss the various theories of public policy and how they shape the approach to policy analysis Explore the various opportunities for analysis offered by the policy cycle
    • Examine the merits of various policy "tools"
    • Discern the impacts of policy on programs and vice versa Apply a standard method of policy analysis
    • Probe the reasons why policies fail or succeed
  • Leading Teams and Change Management

    Course description

    Change is constant in public sector management and thus the ability to understand change is an essential skill for managers. Participants will take into account organizational change management needs and the importance of acquiring the knowledge and tools to implement any change effectively. This course offers tools to implement changes more smoothly and to have those changes better accepted. It also offers tools for organizing change and both understanding and managing people’s reactions to it.

    Learning objectives

    • Master strategies for building support for the planned change
    • Learn how to use WIIFM (the individual motivators for change) effectively
    • Ensuring that people involved and affected by the change understand the process change. Understand everybody's personal change journey.
    • Gain methods for leading change project status meetings, how to celebrate a successful change and sharing the results & benefits of the change
    • Master strategies for aligning people with change, appealing to emotions & facts
    • Identifying and agreeing the success indicators for change, and ensure they are regularly measured and reported on
  • Strategic Management (day 1 of 2)

    Course description

    This course offers the participant an overview of the terms and language with strategic management and business planning, along with information to recognize and capitalize on the benefits gained from a successful strategic plan. This course will assist managers to incorporate strategic planning into business planning, budgeting and performance goals. In this course, we also discuss how to analyze strategic business needs and opportunities, consider appropriate issues and stakeholders, and use the SWOT review to analyze a company’s situation.

    Learning objectives

    • Understand the concept of strategic management and business planning and how it relates to public sector management.
    • Identify current organizational needs and interests.
    • Review the key elements of developing and implementing a successful strategy plan. Create and execute an effective strategic business plan.
    • Discuss the relationship between strategic vision vs. a mission statement.
    • Evaluate an organization’s external environment, external resources and current initial conditions.
  • Strategic Management for the Public Sector (day 2 of 2)

    Course description

    This course offers the participant an overview of the terms and language with strategic management and business planning, along with information to recognize and capitalize on the benefits gained from a successful strategic plan. This course will assist managers to incorporate strategic planning into business planning, budgeting and performance goals. In this course, we also discuss how to analyze strategic business needs and opportunities, consider appropriate issues and stakeholders, and use the SWOT review to analyze a company’s situation.

    Learning objectives

    • Understand the concept of strategic management and business planning and how it relates to public sector management.
    • Identify current organizational needs and interests.
    • Review the key elements of developing and implementing a successful strategy plan. Create and execute an effective strategic business plan.
    • Discuss the relationship between strategic vision vs. a mission statement.
    • Evaluate an organization’s external environment, external resources and current initial conditions.
  • Operational Productivity and Continuous Improvement

    Course description

    Learn to develop and manage continuous improvement strategies, set realistic goals, overcome resistance to change, secure buy‐in, and sustain momentum. In order to understand the current state and be able to set targets and visualize improvements, concepts related to performance measures, benchmarking and best practices and their use will be discussed. This course goes through a step‐by‐step process for assessing current processes, services and programs and for recommending improvements related to quality and performance measurement.

    Learning outcomes

    • Understand the origins of continuous improvement
    • Be aware of the key elements to operational productivity and continuous improvement
    • Understand the steps that will lead you to improvements
    • Understand the specific process steps toward improvement
    • Be able to apply techniques of process mapping
    • Be able to apply techniques to help you prioritize and focus
  • Fundamentals of Project Management

    Course description

    The objective of this course is to understand the concept of project management, develop knowledge of managing different phases of the project delivery lifecycle, become familiar with the different knowledge areas, and learn the importance of communication in project management. This course material is based upon best practices, tips, techniques, templates, and workshop exercises.

    Learning outcomes

    • Describe key project management terms and concepts. Identify project success and failure factors
    • Understand programs, projects, and phases
    • Describe the project lifecycle
    • Understand your role in Project Selection and understand when to use each model type
    • Be able to apply the Q‐short method for project selection
    • Review the weighted scoring method for project selection
  • Public Sector Reforms

    Course description

    This course provides the rationale for government restructuring and foundations for public sector reforms. It helps public sector leaders understand and appreciate service quality and accountability. A public sector manager must be able to understand the external environments in which he/she operates. This course emphasizes the origins of government reforms in the 1980s and 1990s and how these changes laid the foundations for a major restructuring in the public sector.

    Learning outcomes

    • Consider factors that affect local/regional government
    • Explore impacts of society, public and private sectors and globalization on local administration Accept that sectors of society are inextricably intertwined
    • The federal and provincial governments are important to understanding the context for local/regional government
  • Local Government Reform and Performance Improvement

    Course description

    You will learn the reforms of the public sector at the local level. Special emphasis is placed on needs of customers and community participation in local government. Special attention is given to applications of private sector management practices to public sector organizations. This course also deals with performance improvement in a public sector organization. As a public sector manager, you will use the newly acquired skills in many situations involving your project team, steering committees, customers, and other stakeholder groups.

    Learning objectives

    • Understand reform and council‐staff relationships
    • Discuss reform and municipal powers
    • Understand performance and operational reform
    • Consider reform and the provincial municipal relationship
  • The Challenge of New Trends Affecting Government

    Course description

    This course discusses the trends which will impact on how municipal governments operate in the future. These trends include globalization of the economy, increasing use of information technology in the public sector, demographic changes and immigration and the increased emphasis on accountability and transparency in the public sector. A public sector manager must be able to effectively manage the changes in the workplace resulting from these trends and to motivate employees to embrace these changes.

    Learning objectives

    • Exposure and familiarity with course subjects/materials
    • Develop innovative thinking skills
    • Review of Critical thinking skills relating to municipal management
    • Consider issues, initiate solutions and practical responses
Leadership in the Public Sector Friday, September 17, 2021 9 a.m. to 4 p.m.
Operational Productivity and Continuous Improvement Friday, October 1, 2021 9 a.m. to 4 p.m.
Conflict Management and Negotiation Friday, October 15, 2021 9 a.m. to 4 p.m.
High Impact Communication Skills Friday, October 29, 2021 9 a.m. to 4 p.m.
Sustainability for the Public Sector Friday, November 12, 2021 9 a.m. to 4 p.m.
Finance & Accounting for Public Sector Management Friday, November 26, 2021 9 a.m. to 4 p.m.
Policy Analysis Friday, December 10, 2021 9 a.m. to 4 p.m.
Leading Teams and Change Management Friday, January 7, 2022 9 a.m. to 4 p.m.
Strategic Management Friday, January 21, 2022 9 a.m. to 4 p.m.
Strategic Management for the Public Sector Friday, February 4, 2022 9 a.m. to 4 p.m.
Managing in a Unionized Environment Friday, February 18, 2022 9 a.m. to 4 p.m.
Fundamentals of Project Management Friday, March 4, 2022 9 a.m. to 4 p.m.
Public Sector Reforms Friday, March 18, 2022 9 a.m. to 4 p.m.
Local Government Reform and Performance Improvement Friday, April 1, 2022 9 a.m. to 4 p.m.
Challenge of New Trends Affecting Government Friday, April 8, 2022 9 a.m. to 4 p.m.

Each day includes a one-hour lunch break.

*Schedule is subject to change.

Admission requirements

Must be a current manager, transitioning to a management position, or an executive in a public sector/government or related organization.

A background and experience in managing in the public sector is typically required for effective learning in this program.

Application process

  1. Apply for the Master's Certificate in Public Sector Management through the sending the required items to ContinuousLearning@OntarioTechU.caFull payment of all program fees are due after acceptance into the program.
    • In cases where an application is denied, you will be contacted in August after the application review period.
  2. Submit reference letter by the application deadline listed below.
    • Details about the reference letter are below.

Application deadline: Application for 2021 - 2022 is Friday August 13th, 2021.

Reference letter

To ensure registrants have the previous experience fundamental to success in the program, applications to the Master’s Certificate in Public Sector Management require a letter of reference. Referee refers to the person providing the reference.

Referee must:

  • be in a leadership role within a public sector/government organization;
  • be the applicant’s direct supervisor or above.

Letters of reference must:

  • include the referee’s name, title, and relationship to the applicant (e.g. supervisor of the applicant);
  • address the referee’s direct knowledge of the applicant and their work;  
  • address the applicant's relevant professional experience and/or qualifications, and the significance of that experience and/or qualifications as they pertain to the public sector and/or management and/or leadership in the public sector, where applicable. This can be qualitative and/or quantitative;
  • address the aspects and knowledge the referee wishes the applicant to acquire and/or achieve;
  • include any additional relevant information; and
  • be a maximum of 2 pages;
  • be submitted to continuouslearning@ontariotechu.ca by the application deadline listed above.

COVID-19 update: All Continuous Learning sessions are being offered online until further notice. Online participation instructions will be emailed to registered learners before the start of their courses/workshops. Thank you for your flexibility and understanding.

Online meeting times

This program has online meeting times. This means you must attend the virtual class at the specified date and time (see the Schedule tab).

Google Meet, Kaltura Virtual Classroom  or Zoom will be used for online delivery of this program to support interaction and engagement.

This course may include, but is not limited to:

  • Content presentations and/or videos;
  • Hands-on exercises;
  • Case discussions and simulations;
  • Group and individual work (assignments/quizzes);
  • Concept and topic discussions; and
  • Topic reflections.

Technology requirements

Video conferencing

Online learning requirements:

  • Computer or device with internet access
  • Stable internet or data connection
  • Microphone
  • Webcam*
  • Audio device (examples: speakers, headphones/earbuds, headset)

*Webcam is preferred but not required.

Material requirements

There are no additional materials required for this program. 

Fees

$4100 CAD for fifteen (15) courses + HST

Full payment of all program fees will collected after acceptance into the program. You will receive an email with a link to our payment registration page. Fees will be due by the end of August 2021. If fee's are not collected by the end of August 2021 you may lose your place within the course as there is limited pace available.  Applications may be denied for various reasons, including but not limited to capacity, lack of appropriate prior experience, quality of reference, etc. In cases where an application is denied, the full amount of all paid program fees will be refunded to the applicant.

Registration

Application for 2021 - 2022 is now open.

You can apply for this program through sending the appropriate documents to ContinuousLearning@OntarioTechU.ca. all program fees will collected after acceptance into the program. You will receive an email with a link to our payment registration page. Fees will be due by the end of August 2021. If fee's are not collected by the end of August 2021 you may lose your place within the course as there is limited pace available. A reference letter must be submitted to continuouslearning@ontariotechu.ca by the application deadline. Please see the "Application and admission requirements" tab for application details.

You will be notified of your official registration status via email after applications have been reviewed. 

To obtain the University Certificate you must:

  • Apply and make full payment for the certificate option;
  • Be admitted to the Master's Certificate in Public Sector Management;
  • Attend and successfully complete each required course/element (see the courses listed in the "Required elements" section above); 
  • Actively participate in all components of each course; and
  • Successfully complete any assigned work.

General policies

Those completing Ontario Tech University Continuous Learning offerings (e.g. certificate programs, courses, workshops, microcertifications, etc.) are subject to the policies of Ontario Tech University and Continuous Learning. Ontario Tech policies can be found in the Policy library. Continuous Learning policies can be found in the Regulations section of the Continuous Learning website. Specifically, those completing the Master's Certificate in Public Sector Management program are expected to adhere to the General and Open enrolment regulations unless otherwise noted in the program specific policies below.

Attendance

The Master’s Certificate in Public Sector Management program has an attendance requirement.

This program consists of 15 six-hour virtual and in-class sessions, referred to as classes, for a total of 90 hours in-class. These classes are 9am-4pm with a one-hour lunch unless otherwise stipulated and/or a different schedule option is arranged and agreed to by the course instructor and all registered learners for a specific class.

Learners must complete a minimum of 84 hours in-class (90 hours, less one six-hour class) to be eligible for completion and issuance of the Master’s Certificate in Public Sector Management. Continuous Learning staff and instructors will monitor learner attendance, however, learners are responsible for reporting all absences, late arrivals, and/or early departures to continuouslearning@ontariotechu.ca as soon as possible. Where Continuous Learning is made aware of an attendance related issue that has not been addressed by the learner or where there is a concern over attendance, Continuous Learning will contact the learner via the email address the learner has provided to Continuous Learning.

Students who miss a full six-hour in-class session will be given the opportunity to complete the missed class or an equivalent open enrollment class within one calendar year of the missed class without incurring additional fees. Where the same class is offered again within one calendar year of the missed class, the learner will be scheduled to attend the next offering.  Where the same class is not available within one calendar year of the missed class, a suitable, equivalent open enrollment class will be determined, where possible, by Continuous Learning and the learner will be scheduled to attend the next offering of the determined equivalent. The deferred class or equivalent class must be completed within one calendar year of the originally missed class.

Time limit

Students must complete the Master’s Certificate in Public Sector Management within two (2) calendar years of the first day of the first class of the program.


Related offerings

Not-for-Profit Leadership Certificate Program

Not-for-Profit Leadership Certificate Program

Professional Management Certificate Program

Professional Management Certificate Program


 Registration Status
Now Open for 2021-22 Masters Season

Location
Online*

*All Continuous Learning sessions are being offered online until further notice. Online participation instructions will be emailed to registered learners before the start of their courses. Thank you for your flexibility and understanding.

 Date
September 17, 2021 to April 8, 2022; Fridays biweekly from 9 a.m. to 4 p.m. 

Credential
Certificate

 Fees
$4100 CAD for fifteen (15) courses + HST

Contact Information: continuouslearning@ontariotechu.ca