Building High-Performing Teams in Operational Leadership
Overview
High-performing teams don’t happen by accident - they are built intentionally.
The Building High-Performing Teams in Operational Leadership course is designed to help operational leaders strengthen self-awareness, understand team dynamics, and apply practical leadership strategies that drive trust, inclusion, and performance. Through a structured, competency-based approach, you will explore what defines a high-performing team and how your leadership style directly influences team culture and outcomes.
This course provides a confidential and supportive space for reflection and growth. You will assess your own leadership patterns, explore personality dynamics (including True Colours), and examine how trust, psychological safety, communication, and diversity impact performance.
By the end of the course, you will have a practical action plan to enhance team effectiveness, address dysfunctions, and lead with greater clarity and adaptability.
Who should attend?
This course is designed for professionals currently leading or preparing to lead teams who want to improve team dynamics, strengthen trust, and drive sustainable performance.
This course is suitable for:
- Operational leaders and supervisors
- Team leads and managers
- Professionals transitioning into leadership roles
- Leaders seeking to build inclusive, high-performing teams
What you'll learn
- Strengthen self-awareness and understand how your leadership style impacts team performance
- Leverage strengths, diversity, and personality insights to improve collaboration
- Build trust and psychological safety within teams
- Deliver constructive feedback using practical communication models
- Identify and address common team dysfunctions to drive engagement and results
Course information
Spring 2026
| Building High-Performing Teams in Operational Leadership | Monday, November 23 to Thursday, December 31, 2026 | midnight to 11:59 p.m. |
|---|
Online
This micro-credential course will be delivered fully online. Courses include a 1-hour Zoom session on a scheduled date and time. Learners must complete the course independently, within the given timeframe.
*Please note the Financial Literacy in Operational Leadership course does not include a 1-hour Zoom session.
Facilitator support
This offering is supported by a facilitator who is available to answer learner inquiries and provide feedback on assessments. Learners will have two chances to successfully complete each assessment by the specified deadline(s), after receiving feedback from the facilitator.
Spring 2026
| Registration fee | Registration status |
|---|---|
| $499 CAD + HST |
|
Discounts
The Alumni/Staff Discount applies to registration in this program/course.
If you are alumni or staff, contact continuouslearning@ontariotechu.ca with your Student/Banner ID before registering for details about how to apply this discount.
Registration
You can register for this course through the secure online registration form. All course fees must be paid at the time of registration.
Online delivery
This offering may include, but is not limited to:
- Content presentations and/or videos;
- Case discussions;
- Individual work (assignments/quizzes);
- Concept and topic discussions;
- Topic reflections;
- Scheduled Zoom sessions.
This is an open enrolment offering.
Those completing Ontario Tech University Continuous Learning open enrolment offerings (e.g. certificate programs, courses, workshops, microcertifications, etc.) are subject to the policies of Ontario Tech University and Continuous Learning. Ontario Tech policies can be found in the Policy library. Continuous Learning policies can be found in the Regulations section of the Continuous Learning website. Specifically, those completing open enrolment offerings are expected to adhere to the General and Open enrolment regulations.
Requirements
While open to all, this offering is designed for professionals transitioning into or currently working in operational leadership roles within the developmental services sector. Courses are specifically tailored to address the practical leadership, operational, and people-management skills required to effectively lead teams, navigate complex service environments, and support high-quality outcomes for individuals receiving services.
To successfully complete the course, you must:
- Register and make full payment for the course; and
- Successfully complete all components of the course by the specified due date(s).
Learners will receive a digital badge for individual course completion.
Please note: While late registration is available, learners must complete the course by the listed course end date, regardless of the date they registered.
Technology requirements
Online learning requirements:
- Computer or device with internet access
- Stable internet or data connection
- Microphone*
- Webcam*
- Audio device (examples: speakers, headphones/earbuds, headset)
*Optional
Material requirements
There are no additional materials required.
OSAP for Micro-credentials is available for eligible students taking a ministry-approved micro-credential that is less than 12 weeks. To be eligible for OSAP for Micro-credentials, a student must be a Canadian citizen, a permanent resident, or a protected person; and, be a resident of Ontario. A step-by-step guide on how to apply for OSAP for Micro-credentials is available here.
For more information please visit the OSAP website at www.ontario.ca/OSAP.